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For Companies At a Glance
- Tasks: Lead a team of engineers, ensuring top-notch service delivery and customer satisfaction.
- Company: Join Netomnia, a dynamic company revolutionising fibre internet across the UK since 2019.
- Benefits: Enjoy competitive pay, equity options, generous holiday, and perks like gym discounts and healthcare.
- Why this job: Be part of a mission-driven team that values personal accountability and offers growth opportunities.
- Qualifications: Must have a full UK driving licence and relevant telecommunications experience.
- Other info: Early applications are encouraged as we review candidates on a rolling basis.
The predicted salary is between 32000 - 48000 £ per year.
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose
Reporting into the Regional Service Delivery Manager, the Field Manager will be responsible for a team of Installers, service engineers and maintenance engineers. The role will consist of managing the engineers and being accountable for their performance. Regular quality and safety audits will need to be carried out to ensure we are installing safely and to the highest quality standard. You will also be required to liaise with customers, so excellent customer service is a must.
Key Responsibilities:
- Trouble shooting complex customer installations across our UK network supporting both our partners and in-house engineers.
- Assist in the successful deployment of new installation cities and expansion of existing areas ensuring exceptional customer experience.
- Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network.
- Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality.
- Champion H&S in the field – completing regular audits, reporting all findings back internally.
- Installation of our FTTP product into customer premises where required.
- Coach and develop new and existing engineers.
- Carrying out performance management where required to ensure business KPIs are met.
- Organise and schedule works to be completed to all field staff.
- Complaint management, implementation of best practices to reduce customer complaints.
- Onboarding Field Engineers and providing field training.
Skills, Knowledge & Expertise
- Experience working in a similar role, working on or on behalf of the Openreach Network.
- Experience Coaching/Developing Engineers with similar experience line managing.
- Experience with performance management and disciplinaries.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience and a proven track record working in a networking engineering environment (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.
Qualifications required:
- Must hold a full UK driving Licence for minimum 12 months.
- SA001, SA002, S7, S8 or equivalent IPAF 1b NRSWA unit 2 (minimum).
- Splicing and testing SMART AWARDS preferable.
- Have telecommunications experience or transferable skills.
Job Benefits
- Equity – yes, a real part of the company!
- 25 days holiday plus bank holidays.
- Pension scheme that matches your contribution up to 8%.
- Phone allowance.
- Health care cash plan.
- Cycle to work.
- Employee assistance programme.
- PPE and Uniform provided.
- IT equipment provided.
- Discounted Gym memberships.
- Retail offers – discounts from recognisable brands.
- Company Events.
- Annual Bonus up to 30% of salary (discretionary of the business).
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary.
- Colleague referral scheme of £500.
- Continuous development and long-term career prospects.
Like what you see? Here’s what happens next: Send us your application via our Careers Site or Job Boards. Recruitment screens your application against our essential criteria. Hear back from us within 2-3 days of application submission with an outcome/next step. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group.
Service Delivery Field Manager- Carlisle employer: Netomnia
Contact Detail:
Netomnia Recruiting Team
recruitment@substantial.group
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Field Manager- Carlisle
✨Tip Number 1
Familiarise yourself with Netomnia's mission and values. Understanding their commitment to customer service and quality will help you align your responses during interviews, showcasing how your experience matches their goals.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be prepared to discuss specific examples of how you've successfully coached and developed engineers in previous roles, as this is a key responsibility for the Field Manager position.
✨Tip Number 3
Demonstrate your knowledge of health and safety practices. Since the role involves conducting regular audits and ensuring compliance, be ready to talk about your experience with risk assessments and how you've implemented safety measures in past positions.
✨Tip Number 4
Prepare to discuss your problem-solving abilities, especially in troubleshooting complex installations. Think of examples where you've improved processes or resolved issues effectively, as this will show your proactive approach to enhancing operational efficiency.
We think you need these skills to ace Service Delivery Field Manager- Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in a field service or engineering environment. Emphasise any previous roles where you have demonstrated leadership, performance management, and customer service skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Netomnia and explain how your background aligns with their mission of providing high-speed fibre networks. Mention specific experiences that showcase your ability to manage teams and improve service delivery.
Highlight Relevant Qualifications: Clearly list any relevant qualifications such as SA001, SA002, or NRSWA unit 2. If you have telecommunications experience or transferable skills, make sure to include these as they are crucial for the role.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully troubleshot complex issues in previous roles. This will demonstrate your capability to handle the challenges mentioned in the job description.
How to prepare for a job interview at Netomnia
✨Understand the Company Culture
Before your interview, take some time to research Netomnia's values and mission. Understanding their commitment to customer service and quality will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Leadership Skills
As a Service Delivery Field Manager, you'll be responsible for managing a team. Be prepared to discuss your experience in coaching and developing engineers, as well as how you've handled performance management in the past.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of networking engineering and health and safety practices. Be ready to discuss specific examples of troubleshooting complex installations or conducting risk assessments.
✨Demonstrate Excellent Communication Skills
Since the role involves liaising with customers and other teams, practice articulating your thoughts clearly and concisely. Highlight any experiences where your communication skills led to successful outcomes, especially in challenging situations.
