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For Companies At a Glance
- Tasks: Assist customers, manage appointments, and support admin tasks in a vibrant retail environment.
- Company: Join a leading optical and audiology retail chain with a strong reputation since 1984.
- Benefits: Enjoy competitive pay, holiday leave, discounts, bonuses, and wellbeing support.
- Why this job: Be part of a friendly team, gain valuable experience, and make a real impact on customers' lives.
- Qualifications: Strong communication skills and a customer-focused attitude; previous experience in retail or hospitality is a plus.
- Other info: Part-time role, 16 hours per week, with shifts including weekends.
Due to continued growth, Spider is advertising for a Customer Service Assistant for our clients, located in the centre of Norwich, Norfolk at their branches in White Lion Street and St Stephens Street. They are looking for 2 part time Customer Service Assistants to work 16 hours per week.
About the Company
Our client is a leading optical and audiology retail chain offering eye tests, glasses, contact lenses, and hearing aids. Founded in 1984, they operate hundreds of stores across the UK and internationally. They are known for affordable, high-quality care.
Fantastic company benefits include:
- Starting salary: From £7.55 - £12.21 per hour (National Minimum Wage) depending on age
- Holiday: 28 days including bank holidays (Pro rata)
- Employee extras such as: Discounted hearing and eyecare benefits, Bonus scheme to reward your hard work, Exclusive discounted benefits scheme, Uniform, WeCare (a UK confidential employee support service), Headspace (wellbeing support to keep your mind healthy)
- A supportive, friendly team environment, on-job training and development plus opportunity to grow within the company.
About the role:
As a Customer Service Assistant, you will be the first point of contact, helping to ensure a welcoming, efficient and supportive welcome. This is a varied role as it will involve a mix of front-of-house duties, admin tasks and proactive customer communication. Work closely with colleagues across the team to ensure a seamless, people-focused experience in a fast-paced environment. The successful Customer Service Assistant will be required to work 16 hours per week, (White Lion Street - 1 weekend day and 1 week day and St Stephens Street working on a Thursday and Saturday).
Key Duties include:
- Front-of-house duties: Greet and check in customers warmly, maintain a tidy and welcoming reception area, and ensure smooth patient flow through coordination with the clinical team.
- Appointment management: Book, confirm, and amend appointments and clinics, and follow up on overdue appointments (e.g., eye tests, glasses collections, contact lenses).
- Customer communication: Handle inbound and outbound calls and emails promptly and professionally to ensure excellent service and follow-through.
- Administrative support: Assist with general admin tasks such as processing post, filing, and maintaining accurate patient records on internal systems.
About you:
As a Customer Service Assistant, you will be a strong team player who thrives in a collaborative environment, always putting the customer first and is able to multitask with ease. Your communication skills are exceptional - especially over the phone. With your positive attitude and problem-solving mindset, you are ready to make a meaningful impact on their customers and contribute to their team's success. Ideally you will have experience in a customer facing role either in a similar industry, retail or hospitality sector. If this sounds like you, we would love to hear from you!
Please note: We are unable to offer sponsorship for this role currently.
If you have the relevant skills for the Customer Service Assistant role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Customer Service Assistant in Norwich employer: Spider
Contact Detail:
Spider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Norwich
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding their offerings, especially in optical and audiology, will help you engage with customers more effectively and demonstrate your genuine interest during the interview.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since this role involves handling inbound and outbound calls, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. This position requires collaboration with colleagues, so be prepared to discuss examples of how you've successfully worked in a team environment in previous roles.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills. Think of scenarios where you've resolved customer issues or improved service delivery, as this will highlight your proactive approach and suitability for the role.
We think you need these skills to ace Customer Service Assistant in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in retail or hospitality. Emphasise skills like communication, teamwork, and multitasking, which are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience aligns with the key duties outlined in the job description.
Highlight Key Skills: In your application, focus on your exceptional communication skills and problem-solving mindset. Provide examples of how you've successfully handled customer interactions in the past.
Follow Application Instructions: Ensure you submit your application through the specified channels, including an up-to-date CV. Double-check for any additional requirements mentioned in the job listing to avoid missing out on your chance.
How to prepare for a job interview at Spider
✨Showcase Your Customer Service Skills
Since the role is all about customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you went above and beyond to assist a customer, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with the Company
Research the optical and audiology retail chain before your interview. Understanding their products, services, and company values will help you answer questions more effectively and show your genuine interest in the role.
✨Practice Your Communication Skills
As communication is key in this position, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to prepare for potential questions during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer. Inquire about team dynamics, training opportunities, or what a typical day looks like for a Customer Service Assistant. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
