Visitor Services Assistant

5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. What you’ll do… You will contribute to achieving an exceptional visitor experience, providing outstanding service so they leave with lasting memories. You will provide visitor information, respond to enquiries with enthusiasm and expertise, making sure we meet the needs of every customer where possible. You will help keep our visitor facilities clean, safe and accessible. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering. High Lodge, Thetford Forest (IP27 0AF) Job Summary What you’ll do… You will contribute to achieving an exceptional visitor experience, providing outstanding service so they leave with lasting memories. You will provide visitor information, respond to enquiries with enthusiasm and expertise, making sure we meet the needs of every customer where possible. You will help keep our visitor facilities clean, safe and accessible. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership, legacy giving and volunteering. Where you’ll work… High Lodge, Thetford Forest Job Description As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships. give information and deal with enquiries from customers inclusively, positive and friendly. maintain clean and welcoming public areas for our visitors to enjoy. collect and input visitor and utilities data with accuracy. be willing to support in first aid when needed, contributing to safe and effective visitor support services. work within High Lodge Information Point, maintaining leaflet stocks, first aid stocks, all retail sales and delivering good customer service. work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere. follow Forestry England’s policies and procedures being consistent and efficient. maintain strong communication with on-site partners, such as the Cafe, so we have a seamless and cohesive visitor experience. daily operation of the parking system, addressing any issues quickly to ensure a hassle-free experience for visitors. And any other tasks, reasonably requested by your line manager. As part of our visitor welcome team you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships. give information and deal with enquiries from customers inclusively, positive and friendly. maintain clean and welcoming public areas for our visitors to enjoy. collect and input visitor and utilities data with accuracy. be willing to support in first aid when needed, contributing to safe and effective visitor support services. work within High Lodge Information Point, maintaining leaflet stocks, first aid stocks, all retail sales and delivering good customer service. work closely with staff and volunteers, ensuring a supportive and collaborative atmosphere. follow Forestry England’s policies and procedures being consistent and efficient. maintain strong communication with on-site partners, such as the Cafe, so we have a seamless and cohesive visitor experience. daily operation of the parking system, addressing any issues quickly to ensure a hassle-free experience for visitors. And any other tasks, reasonably requested by your line manager. Person specification Essential Professional And Technical Experience experience in delivering excellent customer service both in-person and using a variety of digital platforms. experience in securely managing data. willingness to carry out both manual tasks (such as toilet cleaning) and administrative tasks. proven ability to work as part of a team. competent IT user with experience in MS Office suite of applications. Desirable Professional And Technical Experience experience of operating electronic admissions or retail till systems. a working knowledge of risk assessments and safe working in an outdoor setting. experience of working at a visitor attraction in the heritage and or environment sector. Essential Qualifications a GCSE in Maths and English or functional skills equivalent subject Behaviours We\’ll assess you against these behaviours during the selection process: Delivering at Pace Managing a Quality Service Working Together Changing and Improving Alongside your salary of £23,732, Forestry Commission contributes £6,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Benefits… Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme. 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays. STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app. free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury. a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies. Read more about the benefits on the Forestry England website. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How To Apply… You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. You will be assessed on strength based questions during your interview. The Behaviours being assessed at interview are – Delivering at pace Managing a quality service Working together Changing and improving Successful candidates will undergo an enhanced criminal record check and the government baseline personnel security standard check. If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk. Read more about our application process and working with us on the Forestry England website. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security People working with government assets must complete baseline personnel security standard (opens in new window) checks. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : FC Recruitment Team Email : fcrecruitmentteam@forestryengland.uk Recruitment team Email : fcrecruitmentteam@forestryengland.uk Further information Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: englandhr.services@forestryengland.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Government Administration Referrals increase your chances of interviewing at Forestry Commission by 2x Sign in to set job alerts for “Service Assistant” roles. 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