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- Tasks: Lead and mentor a team of Drill Technicians while providing technical support.
- Company: WesTrac is a leading Cat equipment dealer with a commitment to diversity and inclusion.
- Benefits: Enjoy perks like paid parental leave, gym discounts, and employee recognition awards.
- Why this job: Join a supportive culture focused on personal growth and strong customer relationships.
- Qualifications: Leadership experience in a supervisory role and a background in field service is essential.
- Other info: Flexible travel required; applications from diverse backgrounds are encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the HMS & Drill Services Manager, the Specialist Supervisor – Drills will join our HMS & Drill Services team on a permanent full-time basis at our South Guildford Headquarters. This role involves leading and mentoring a team of Drill Technicians, providing technical support, and partnering with customers to build long-term, mutually beneficial relationships.
Roster: Monday to Friday, 10.5 hours per day (including meal break)
What You’ll Do:
- Coach and develop a team supporting surface mining drills across multiple OEMs
- Oversee aftersales equipment support, warranty repairs, and performance strategies, including major shutdown works
- Conduct regular site visits to build and maintain strong customer relationships
- Provide hands-on technical support to Drill specialists and technicians
Skills & Experience:
- Demonstrated leadership and management experience in a supervisory role
- Background in Field Service and mine site operations
- Strong technical aptitude with Drill equipment
- Flexibility and willingness to travel to site as required
- Advanced stakeholder engagement and relationship-building skills
- OEM dealership experience is advantageous
Our Benefits, including but not limited to:
- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown
- Health & Wellness – Discounts with BUPA, Fitness Passport for gym access across Australia, and EAP support for you and your immediate family
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our WesTrac Institute
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac, we celebrate diversity and create a culture where employees feel safe to be authentic. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Specialist Supervisor - Drills employer: WesTrac
Contact Detail:
WesTrac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Supervisor - Drills
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in drill equipment. This will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the mining and drilling industry. Attend relevant events or join online forums to connect with others who may provide insights or referrals for the Specialist Supervisor role.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully mentored a team or resolved conflicts, as these will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Research WesTrac's company culture and values. Understanding their commitment to diversity and inclusion can help you align your responses during interviews and show that you're a good fit for their team.
We think you need these skills to ace Specialist Supervisor - Drills
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and management, particularly in supervisory roles. Emphasise any background you have in field service and mine site operations, as well as your technical aptitude with drill equipment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to coach and develop teams, as well as your skills in stakeholder engagement and relationship-building.
Showcase Technical Skills: Include specific examples of your hands-on technical support experience with drill specialists and technicians. Highlight any OEM dealership experience you may have, as this is advantageous for the role.
Research the Company Culture: Familiarise yourself with WesTrac's commitment to diversity and inclusion. Reflect this understanding in your application by mentioning how your values align with their culture and how you can contribute to a supportive work environment.
How to prepare for a job interview at WesTrac
✨Showcase Your Leadership Skills
As a Specialist Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Use specific examples to illustrate your coaching and mentoring abilities.
✨Demonstrate Technical Knowledge
This role requires a strong technical aptitude with drill equipment. Brush up on your knowledge of various drilling technologies and be ready to answer technical questions. Showing that you understand the equipment will impress your interviewers.
✨Highlight Relationship-Building Experience
Building long-term relationships with customers is key in this role. Prepare to share examples of how you've successfully engaged with stakeholders in the past. Discuss any strategies you've used to maintain strong customer relationships.
✨Be Ready for Site-Specific Scenarios
Since the job involves regular site visits, think about potential scenarios you might encounter on-site. Be prepared to discuss how you would handle challenges related to field service operations and your approach to ensuring safety and efficiency.
