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- Tasks: Support WalkMe implementation and ensure its successful adoption across Digital Realty's applications.
- Company: Digital Realty provides data centre solutions for leading enterprises globally.
- Benefits: Enjoy a competitive salary, excellent benefits, and a supportive work environment.
- Why this job: Join a passionate team, innovate, and make a real impact on digital adoption.
- Qualifications: Bachelor's degree and 3 years of experience in digital adoption or IT support required.
- Other info: Be part of a rapidly evolving sector with plenty of development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Digital Adoption Platform Specialist will support the implementation and maintenance of WalkMe, ensuring its successful adoption across Digital Realty's enterprise applications. Acting as the primary backup and support for the Head of Digital Adoption Platform, this role will assist in deployment, training, analytics, and continuous improvement efforts.
What you'll do:
- Serve as a key support resource for WalkMe deployment across Digital Realty applications.
- Act as the primary backup for the Head of Digital Adoption Platform, ensuring continuity in leadership as needed.
- Assist in managing external consultants to ensure timely project execution.
- Analyze platform usage data and provide actionable insights for improvement.
- Collaborate with internal teams to design training materials and onboarding experiences for platform users.
- Conduct regular reviews of WalkMe content to ensure relevance and alignment with user needs.
- Support the integration of WalkMe analytics into broader organizational performance dashboards.
- Contribute to the creation and nurturing of an internal advocacy network for platform adoption.
- Participate in agile sprints to prioritize and implement platform enhancements.
What you'll need:
- Bachelor's degree in Business, Information Systems, or a related field.
- 3 years of experience in digital adoption platforms, IT support, or business systems analysis.
- Hands-on experience with WalkMe or similar platforms is highly desirable.
- Strong analytical skills, with the ability to translate data insights into actionable improvements.
- Familiarity with enterprise systems such as Salesforce, Oracle, or ServiceNow.
- Excellent communication skills, with the ability to engage effectively with diverse stakeholders.
- A proactive mindset and ability to work in a fast-paced, agile environment.
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. Our IT team is at the heart of our business, developing infrastructures, designing and building networks, supporting servers, and providing the first line of support.
What we can offer you:
- A supportive and inclusive environment where you can bring your whole self to work.
- Opportunities to work with people from different business areas and challenge the way we do things.
- Development opportunities to build a rewarding and successful career.
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognises and rewards contributions. This is an exciting time to join our business so apply now and make your mark on our future.
Digital Adoption Platform Specialist employer: Digital Realty (UK) Limited
Contact Detail:
Digital Realty (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption Platform Specialist
✨Tip Number 1
Familiarise yourself with WalkMe and similar digital adoption platforms. Understanding the features and functionalities of these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees of Digital Realty, especially those in the IT or digital adoption teams. They can provide valuable insights into the company culture and expectations for the role, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive improvements in previous roles. This will showcase your analytical skills and ability to translate insights into actionable strategies, which is crucial for this position.
✨Tip Number 4
Demonstrate your communication skills by preparing to engage effectively with diverse stakeholders. Think of scenarios where you've successfully collaborated with different teams, as this will highlight your ability to work in a fast-paced, agile environment.
We think you need these skills to ace Digital Adoption Platform Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption platforms, IT support, and business systems analysis. Emphasise any hands-on experience with WalkMe or similar platforms, as well as your analytical skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've contributed to platform adoption or training in previous roles.
Showcase Your Analytical Skills: Provide examples in your application that demonstrate your ability to analyse data and translate insights into actionable improvements. This could be through past projects or experiences where you successfully enhanced platform usage.
Highlight Communication Skills: Since the role requires excellent communication skills, include instances where you've effectively engaged with diverse stakeholders. This could involve training sessions, project management, or collaboration with teams.
How to prepare for a job interview at Digital Realty (UK) Limited
✨Showcase Your WalkMe Experience
If you have hands-on experience with WalkMe or similar digital adoption platforms, make sure to highlight this during your interview. Discuss specific projects where you successfully implemented or managed these tools, as this will demonstrate your capability and relevance for the role.
✨Prepare for Analytical Questions
Given the emphasis on analysing platform usage data, be ready to discuss how you've used data insights to drive improvements in previous roles. Prepare examples that showcase your analytical skills and how they led to actionable outcomes.
✨Emphasise Communication Skills
This role requires excellent communication skills to engage with diverse stakeholders. Be prepared to share examples of how you've effectively communicated complex information to different audiences, whether through training materials or presentations.
✨Demonstrate a Proactive Mindset
The job description mentions a proactive mindset and the ability to work in a fast-paced environment. Share instances where you took initiative in your previous roles, whether it was leading a project or suggesting improvements that benefited your team or organisation.
