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- Tasks: Lead a team to manage debt collection and improve recovery rates.
- Company: Join TikTok, the leading platform for short-form mobile video, inspiring creativity worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in a fast-paced tech company while developing your leadership skills.
- Qualifications: Bachelor’s degree and experience in collections or credit management required.
- Other info: Embrace challenges and foster innovation in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Manage and lead the collections team to achieve recovery targets
- Develop and implement effective collection strategies
- Monitor and analyze collection metrics and KPIs
- Ensure compliance with all relevant laws and regulations
- Handle escalated collection cases and negotiate payment plans
- Collaborate with legal and finance departments on complex cases
- Train and mentor collection agents to improve performance
- Prepare and present reports to senior management
- Maintain accurate records of all collection activities
- Identify opportunities for process improvement
- Other ad hoc work assigned by the leader
Qualifications
- Minimum qualifications:
- Bachelor’s degree in finance, business, or related field
- Proven experience in collections or credit management
- Strong leadership and team management skills
- Excellent communication and negotiation abilities
- Knowledge of collection laws and regulations
- Analytical mindset with attention to detail
- Ability to handle high-pressure situations
- Strong organizational and time management skills
- Customer-focused approach with problem-solving skills
- Preferred qualifications:
- Collections experience in a fast-paced and large Media / Tech company
- Experience managing team members based in multiple locations
EUI Collection Manager employer: TikTok
Contact Detail:
TikTok Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUI Collection Manager
✨Tip Number 1
Familiarise yourself with the latest trends in debt collection and credit management. Understanding the current landscape will not only help you during interviews but also demonstrate your commitment to staying updated in this fast-paced industry.
✨Tip Number 2
Network with professionals in the finance and collections field, especially those who have experience in tech or media companies. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that improved recovery rates or team performance. Be ready to share measurable outcomes to showcase your effectiveness as a leader in collections.
✨Tip Number 4
Research TikTok's company culture and values thoroughly. Tailor your discussions to reflect how your leadership style and approach to collections align with their mission of inspiring creativity and fostering a positive work environment.
We think you need these skills to ace EUI Collection Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections management and leadership. Use specific examples that demonstrate your ability to manage teams, improve recovery rates, and comply with regulations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for collections and leadership. Mention how your skills align with the responsibilities outlined in the job description, such as handling escalated cases and collaborating with other departments.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've used data to identify trends or improve processes in previous positions. This will show your potential employer that you can contribute to their goals.
Highlight Communication Abilities: Given the importance of communication in this role, emphasise your negotiation skills and ability to maintain positive relationships with stakeholders. Provide examples of successful negotiations or conflict resolutions from your past experiences.
How to prepare for a job interview at TikTok
✨Showcase Your Leadership Skills
As a Collections Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and mentoring team members.
✨Understand the O2C Process
Familiarise yourself with the Order to Cash (O2C) process, as it's crucial for this role. Be ready to discuss your experience with credit risk assessment, billing queries, and debt recovery strategies during the interview.
✨Prepare for Compliance Questions
Since compliance with laws and regulations is vital in collections, brush up on relevant legislation. Be prepared to discuss how you ensure compliance in your previous roles and any challenges you've faced.
✨Demonstrate Analytical Skills
The role requires an analytical mindset, so be ready to talk about how you've used data to drive decisions in collections. Bring examples of metrics you've monitored and how you've improved recovery rates based on your analysis.
