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- Tasks: Lead the design of automated supporter journeys using Microsoft Dynamics 365.
- Company: Join a UK-based charity on a transformative CRM and data insight journey.
- Benefits: Enjoy a contract role with impactful work and the chance to shape ethical engagement.
- Why this job: Make a real difference by crafting data-driven strategies for a powerful social mission.
- Qualifications: Experience in Dynamics 365, audience segmentation, and data-centric CRM projects is preferred.
- Other info: Collaborate with teams across fundraising and marketing to align data strategies.
The predicted salary is between 42000 - 84000 £ per year.
Ready to Shape Smarter Supporter Journeys? Do you enjoy turning complex data into meaningful insight? Have you led CRM journeys that truly engage and re-activate an audience? Want a contract role where your data skills directly support a powerful social mission? Our client, a UK-based charitable organisation, is embarking on a transformative CRM and data insight journey, and they’re looking for a Dynamics 365 CRM Consultant to lead the way.
Why This Role is Great
- Design and Own Impactful Journeys: You’ll craft automated supporter journeys from scratch, powered by Microsoft Dynamics 365, to different audience types.
- Build a Smart Engagement Framework: Develop predictive models and engagement scoring to target communications more effectively.
- Drive Ethical Re-engagement: You’ll design a thoughtful domain warm-up and re-permissioning strategy, ensuring that consent, relevance, and trust are at the core of every outreach.
- Shape the Data Strategy: Advise on long-term data structure, capture, and governance – creating foundations that others can build on confidently.
- Leave a Legacy: Your work will be fully documented and shared through training with internal teams, helping them run with your systems long after the project ends.
About You
In this project, you’ll get to:
- Work hands-on with Microsoft Dynamics 365 Customer Insights & Marketing.
- Use your data profiling and segmentation experience to uncover real stories and behaviours behind the numbers.
- Collaborate with fundraising, marketing, and partnerships teams to align data strategies across a values-driven organisation.
- Apply your knowledge of GDPR, email deliverability, and sender reputation to shape ethical, future-ready engagement.
- Create predictive models (such as churn risk or likelihood to re-donate) that make a tangible difference.
Your Wishlist of Experience
We’d love to hear from you if you have experience in areas such as:
- Designing audience journeys and segmentation in Dynamics 365.
- Warming up email domains and managing sender reputation.
- Creating scoring models and predictive tools using supporter data.
- Leading data-centric CRM projects in fixed-term or consultancy roles.
- Delivering documentation, guides, and workshops that empower others to sustain your work.
- Charity or non-profit sector familiarity (a bonus, not a must).
What You’ll Deliver
By the end of your contract, you’ll have helped our client:
- Launch live, automated journeys with reusable templates.
- Establish supporter segments and scoring models within Customer Insights.
- Create a re-engaged, GDPR-compliant supporter base and CRM infrastructure.
- Provide training and guides for internal teams to build on your work independently.
Dynamics 365 CRM Consultant ID41348 employer: Humand Talent
Contact Detail:
Humand Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CRM Consultant ID41348
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and its features, especially in relation to CRM journeys. Understanding the platform inside out will allow you to speak confidently about how you can leverage it for impactful supporter engagement.
✨Tip Number 2
Network with professionals in the charity sector who have experience with CRM systems. Engaging in conversations about their challenges and successes can provide valuable insights that you can reference during discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific examples of how you've designed audience journeys and segmentation strategies in previous roles. Being able to articulate your hands-on experience will demonstrate your capability to lead similar projects.
✨Tip Number 4
Stay updated on GDPR regulations and best practices for ethical data management. Showing that you are knowledgeable about compliance will reassure employers that you can handle sensitive data responsibly.
We think you need these skills to ace Dynamics 365 CRM Consultant ID41348
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Dynamics 365 and any previous CRM projects. Use specific examples that demonstrate your ability to design audience journeys and manage data effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the charitable sector and how your skills can contribute to their mission. Mention your experience with GDPR and ethical engagement strategies, as these are crucial for the role.
Showcase Your Data Skills: Include specific instances where you've used data profiling, segmentation, or predictive modelling in past roles. This will help illustrate your capability to drive impactful supporter journeys.
Highlight Collaboration Experience: Since the role involves working with various teams, emphasise any past experiences where you collaborated with marketing, fundraising, or partnerships. This shows your ability to align data strategies across different functions.
How to prepare for a job interview at Humand Talent
✨Showcase Your CRM Expertise
Be prepared to discuss your experience with Dynamics 365 in detail. Highlight specific projects where you've designed audience journeys or implemented engagement strategies, as this will demonstrate your capability to lead the CRM journey effectively.
✨Understand the Ethical Considerations
Since the role involves ethical re-engagement and GDPR compliance, be ready to talk about how you’ve navigated these areas in past roles. Discuss any strategies you've employed to ensure consent and trust in your communications.
✨Prepare for Data-Driven Discussions
Expect questions around data profiling, segmentation, and predictive modelling. Bring examples of how you've used data to drive decisions and improve engagement, as this aligns closely with the responsibilities of the role.
✨Demonstrate Collaborative Skills
This role requires collaboration with various teams. Be ready to share experiences where you've worked cross-functionally, particularly with fundraising or marketing teams, to align data strategies and achieve common goals.
