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For Companies At a Glance
- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service.
- Company: GO Outdoors inspires everyone to enjoy the great outdoors with top-notch gear at unbeatable prices.
- Benefits: Enjoy discounts, bonuses, health plans, and opportunities for personal development.
- Why this job: Join a passionate team dedicated to making outdoor experiences unforgettable while growing your career.
- Qualifications: 2+ years of management experience in retail; strong coaching and communication skills required.
- Other info: Be part of a company that values teamwork, responsibility, and integrity.
The predicted salary is between 28800 - 42000 ÂŁ per year.
At GO Outdoors our purpose is strong and clear; âto inspire and equip everyone for life outdoorsâ. Thatâs because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed!
Our values arenât just posters on the wall, we live them every day; âOne Team âwe are stronger togetherâ, âResponsibility âwe take ownershipâ, âPassion âwe believe in what we doâ and âIntegrity âwe do the right thingâ. Clear values which help us to fulfil our mission to be âthe nations favourite outdoor retailerâ. If you share our passion and want to make a difference join our team to be a part of something âunbeatableâ!
Role Overview
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a store that is safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the managerâs absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives And KPIâs
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Skills And Experience
- Great coaching, mentoring and team building skills that drives team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPIâs and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two-way, clear, and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
Department Manager employer: GO Outdoors LTD
Contact Detail:
GO Outdoors LTD Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Department Manager
â¨Tip Number 1
Familiarise yourself with GO Outdoors' values and mission. When you understand their commitment to inspiring outdoor activities, you can tailor your conversations during interviews to show how your personal values align with theirs.
â¨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've motivated teams in the past. Highlight any successful initiatives you've led that improved customer service or team performance, as these are key aspects of the Department Manager role.
â¨Tip Number 3
Research local market trends and competitor activities in the outdoor retail space. Being knowledgeable about the community and how GO Outdoors can grow within it will impress hiring managers and show your proactive approach.
â¨Tip Number 4
Prepare to discuss how you would uphold a safe and compliant store environment. Think of examples from your previous roles where you ensured safety standards were met, as this is crucial for the well-being of both colleagues and customers.
We think you need these skills to ace Department Manager
Some tips for your application đŤĄ
Understand the Company Values: Before applying, take some time to understand GO Outdoors' values such as teamwork, responsibility, passion, and integrity. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in retail. Emphasise your coaching and mentoring skills, as well as any achievements related to customer service and team performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the outdoors and how it relates to your professional experience. Mention specific examples of how you've motivated teams or improved customer service in previous roles.
Highlight Relevant Skills: Focus on key skills mentioned in the job description, such as communication, decision-making, and knowledge of retail KPIs. Provide concrete examples of how you've successfully applied these skills in past positions.
How to prepare for a job interview at GO Outdoors LTD
â¨Show Your Passion for the Outdoors
Since GO Outdoors is all about inspiring people to enjoy outdoor activities, make sure to express your own passion for the outdoors during the interview. Share personal experiences that highlight your love for nature and how it aligns with the company's mission.
â¨Demonstrate Leadership Skills
As a Department Manager, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and mentoring abilities. Highlight any specific achievements that showcase your leadership style.
â¨Understand Retail KPIs
Familiarise yourself with key retail performance indicators such as sales targets, customer satisfaction scores, and stock accuracy. Be ready to discuss how you have previously met or exceeded these metrics in your past roles, as this will show your understanding of the business.
â¨Emphasise Customer Service Excellence
GO Outdoors values exceptional customer service, so be prepared to discuss your approach to delivering outstanding service. Share specific examples of how you've resolved customer complaints or gone above and beyond to ensure customer satisfaction.
