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- Tasks: Support customers with pensions and savings queries through phone and admin tasks.
- Company: Ivee helps people return to work after a career break, focusing on flexible job opportunities.
- Benefits: Enjoy a starting salary of £25,400, 25 days holiday, and up to £1,200 in free shares annually.
- Why this job: Join a purpose-driven team that values empathy and offers full training in financial products.
- Qualifications: Confident communicator with problem-solving skills and a proactive attitude; digital navigation skills are essential.
- Other info: Hybrid role with 8 weeks of in-office training in Sheffield before transitioning to remote work.
The predicted salary is between 20400 - 29600 £ per year.
Have you taken a career break and are looking to return to work? Are you struggling to find flexible jobs that fit around your family life or caregiving? At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring, and access to job opportunities with vetted flexible employers, so that you don't have to settle for less.
A well-established UK financial services provider is hiring Customer Service Experts to support their pensions and savings customers within their Wealth division. You’ll be joining a purpose-driven team in a hybrid role, with a strong focus on empathy, care, and clear communication.
Key Responsibilities:- Deliver outstanding service to customers and financial advisers via phone and admin support.
- Handle complex queries with care, commitment, and professionalism.
- Demonstrate active listening and problem-solving skills to resolve customer issues effectively.
- Embrace digital tools and promote self-service options to improve the customer experience.
- Learn technical financial products with full training provided.
- Confident communicator with a warm and helpful phone manner.
- Skilled in building rapport and showing empathy.
- Curious, proactive, and detail-oriented with a strong sense of ownership.
- Able to navigate digital systems confidently.
- Thrives in a collaborative, fast-paced environment.
This role begins with approximately 8 weeks of in-office training in Sheffield before transitioning to a hybrid model (3 days office / 2 days remote).
Benefits Include:- Starting salary of £25,400 (dependent on experience and location)
- 6% annual performance-based bonus
- Pension contribution up to 14%
- 25 days holiday plus bank holidays (option to buy/sell 5 days)
- Up to £1,200 in free Aviva shares annually
- 40% discount on Aviva products and access to other retail discounts
- Paid volunteering days, carer’s and parental leave
- Flexible benefits including cycle to work and wellbeing support
Please press apply to access the full job description and apply for this role.
Customer Service Expert employer: ivee | The return-to-work platform
Contact Detail:
ivee | The return-to-work platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert
✨Tip Number 1
Familiarise yourself with the financial services sector, especially pensions and savings. Understanding the basics of these products will help you engage more confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. Focus on active listening and empathy, as these are key traits the employer is looking for in a Customer Service Expert.
✨Tip Number 3
Research the company culture of the financial services provider. Understanding their values and mission can help you tailor your responses in interviews and show that you align with their purpose-driven approach.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. They can provide valuable insights into the interview process and what it’s like to work there, giving you an edge over other candidates.
We think you need these skills to ace Customer Service Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've demonstrated empathy and problem-solving skills. Use keywords from the job description to align your experience with what the employer is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for returning to work after a career break. Emphasise your communication skills and ability to handle complex queries, as well as your enthusiasm for learning about financial products.
Showcase Your Soft Skills: In your application, highlight your soft skills such as active listening, rapport building, and adaptability. Provide specific examples of how you've used these skills in past roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at ivee | The return-to-work platform
✨Show Empathy and Communication Skills
As a Customer Service Expert, you'll need to demonstrate your ability to communicate clearly and empathetically. Prepare examples from your past experiences where you successfully resolved customer issues or built rapport with clients.
✨Familiarise Yourself with Financial Products
Even though full training will be provided, having a basic understanding of financial products can set you apart. Research common terms and concepts related to pensions and savings to show your proactive approach.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are committed to understanding customer needs.
✨Embrace Digital Tools
Since the role involves using digital tools for customer service, be prepared to discuss your experience with technology. Highlight any relevant software or systems you've used in previous roles to demonstrate your confidence in navigating digital platforms.
