Customer Service Expert

4 days ago Be among the first 25 applicants ivee is exclusively for people returning to work after a career break in the UK Please do not apply if you are outside the UK Have you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/ caregiving? At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don\’t have to settle for less. Press apply to express your interest in ivee and apply for one of our client roles on our platform: A well-established UK financial services provider is hiring Customer Service Experts to support their pensions and savings customers within their Wealth division. You’ll be joining a purpose-driven team in a hybrid role, with a strong focus on empathy, care, and clear communication. Key Responsibilities: Deliver outstanding service to customers and financial advisers via phone and admin support. Handle complex queries with care, commitment, and professionalism. Demonstrate active listening and problem-solving skills to resolve customer issues effectively. Embrace digital tools and promote self-service options to improve the customer experience. Learn technical financial products with full training provided. Ideal Candidate: Confident communicator with a warm and helpful phone manner. Skilled in building rapport and showing empathy. Curious, proactive, and detail-oriented with a strong sense of ownership. Able to navigate digital systems confidently. Thrives in a collaborative, fast-paced environment. Training: This role begins with approximately 8 weeks of in-office training in Sheffield before transitioning to a hybrid model (3 days office / 2 days remote). Benefits Include: Starting salary of £25,400 (dependent on experience and location) 6% annual performance-based bonus Pension contribution up to 14% 25 days holiday plus bank holidays (option to buy/sell 5 days) Up to £1,200 in free Aviva shares annually 40% discount on Aviva products and access to other retail discounts Paid volunteering days, carer’s and parental leave Flexible benefits including cycle to work and wellbeing support Please press apply to access the full job description and apply for this role. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Referrals increase your chances of interviewing at ivee | The return-to-work platform by 2x Sign in to set job alerts for “Customer Service Specialist” roles. Customer Service Operator (Min 16 hours. Daytime, Evenings & Weekends available) Bracknell, England, United Kingdom 3 days ago Maidenhead, England, United Kingdom 3 weeks ago Farnborough, England, United Kingdom 2 weeks ago Basingstoke, England, United Kingdom 12 hours ago Guildford, England, United Kingdom 1 week ago Bracknell, England, United Kingdom 12 months ago Farnborough, England, United Kingdom 1 week ago Reading, England, United Kingdom 17 hours ago Bracknell, England, United Kingdom 3 weeks ago Wokingham, England, United Kingdom 2 weeks ago High Wycombe, England, United Kingdom 11 hours ago Theale, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 2 days ago Marlow, England, United Kingdom 1 month ago Chalgrove, England, United Kingdom 1 month ago Maidenhead, England, United Kingdom 2 weeks ago Staines-Upon-Thames, England, United Kingdom 1 month ago Hampshire, England, United Kingdom 1 week ago Reading, England, United Kingdom 1 week ago Slough, England, United Kingdom 1 week ago Aldershot, England, United Kingdom 3 days ago Contract – Customer Team Support Coordinator Basingstoke, England, United Kingdom 1 day ago Staines-Upon-Thames, England, United Kingdom 7 hours ago Farnham, England, United Kingdom 1 month ago Egham, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr