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For Companies At a Glance
- Tasks: Lead a team, drive customer service, and manage store operations.
- Company: Costa Coffee is a global coffee brand known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy 50% off food and drinks, a smart pension, and potential bonuses up to £10,000.
- Why this job: Join a diverse team, shape your success, and make a real impact in the community.
- Qualifications: Strong leadership skills and experience in managing successful teams are essential.
- Other info: This is a full-time, permanent role with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. As a Store Manager, you can too.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We’re interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
- Somebody who thrives under pressure
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
Store Manager employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
costa.recruitment@costacoffee.com
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Costa Coffee's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your community engagement skills. As a Store Manager, you'll need to connect with local customers, so think of ways you've successfully built relationships in previous roles and be ready to discuss them.
✨Tip Number 3
Prepare to discuss your experience in training and developing teams. Highlight specific examples where you've helped team members grow, as this is crucial for the role at Costa Coffee.
✨Tip Number 4
Be ready to demonstrate your ability to thrive under pressure. Think of scenarios where you've successfully managed stress and maintained high standards, as this will resonate well with Costa's expectations.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Manager at Costa Coffee. Highlight your relevant experience in managing teams and driving customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, team development experience, and any achievements in sales or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Showcase Your Values: Costa Coffee values diversity, equity, and inclusion. In your application, demonstrate how your personal values align with these principles and how you can contribute to their positive workplace culture.
How to prepare for a job interview at Costa Coffee
✨Show Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed and developed teams in the past, highlighting your approach to motivating staff and driving performance.
✨Understand Costa's Values
Familiarise yourself with Costa Coffee's core values such as 'Disciplined to Deliver' and 'Win with Warmth'. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Store Manager.
✨Customer Service Focus
Prepare to discuss your strategies for enhancing customer service. Think about specific instances where you've improved customer satisfaction or driven positive feedback, as this aligns with the company's emphasis on a strong customer service culture.
✨Community Engagement
Costa Coffee values community involvement, so be prepared to share ideas on how you would engage with the local community. Discuss any previous experiences where you've successfully built relationships that brought new customers into a business.
