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For Companies At a Glance
- Tasks: Provide 1st and 2nd level IT support to users in a dynamic banking environment.
- Company: Join a successful bank with a strong presence across Europe and the Middle East.
- Benefits: Enjoy a competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Be part of exciting IT projects while supporting a diverse user base in a collaborative culture.
- Qualifications: 3-5 years of IT support experience; familiarity with Microsoft Windows and Active Directory is essential.
- Other info: This is a full-time, 12-month fixed-term contract based in Mayfair, London.
The predicted salary is between 24000 - 33600 £ per year.
Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1st and 2nd Level Support as an Engineer.
Covering a range of various duties from Desktop and Mobile support, to supporting our 150+ User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi-involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024).
Main Skills For The Position
- Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am -> 17:30pm (UK).
- As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team.
- 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles.
- Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users.
- Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations.
- Liaise with colleagues in London, Europe and Jordan (Middle-East) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects.
- Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes.
- Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit.
- Ability to educate and support User bases of varied level of IT knowledge.
- High standard support for our VIPs (C-Level and Heads of Departments).
Technical Skills Required
- Exposure to Market Data, Bloomberg, Trader Support (bonus).
- Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
- Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
- Know-how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm.
- Windows Server Environment 2012/2016 - design, deployment, maintenance and support.
- Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level.
- PowerShell to a moderate level.
- VPN troubleshooting and Support understanding necessary.
- Router maintenance - wireless configuration, installation and setups.
This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.
IT Support Engineer with 1st and 2nd Level Support employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer with 1st and 2nd Level Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Citrix XenApps, and Windows Server environments. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the bank or similar organisations. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your troubleshooting methodologies and experiences in detail. Be ready to share specific examples of how you've resolved complex IT issues, especially in high-pressure environments, as this role requires a proactive approach to support.
✨Tip Number 4
Demonstrate your understanding of ITIL best practices during your interactions with the hiring team. Showing that you are familiar with these standards will highlight your commitment to delivering high-quality IT support and service management.
We think you need these skills to ace IT Support Engineer with 1st and 2nd Level Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd level support. Include specific examples of troubleshooting, user support, and any technical skills mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and skills outlined in the job description. Explain how your background aligns with the needs of the bank and express your enthusiasm for the role.
Highlight Technical Skills: Clearly list your technical skills, especially those related to Microsoft Windows, Active Directory, and networking. Use bullet points for clarity and ensure you mention any experience with tools like Citrix XenApps or PowerShell.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Free-Work UK
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of Microsoft Windows, Active Directory, and Citrix XenApps, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled 1st and 2nd level support issues in the past. Highlight your troubleshooting process and any root-cause analysis you've conducted.
✨Showcase Your Communication Skills
As you'll be the face of IT support, it's essential to demonstrate strong communication skills. Practice explaining complex technical concepts in simple terms, especially since you'll be liaising with users of varying IT knowledge.
✨Understand the Company Culture
Research Free-Work UK and its client, the bank, to understand their values and work culture. Tailor your responses to show how you align with their mission and how you can contribute to their team.
