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- Tasks: Join our team to support customers and handle post-sales service tasks.
- Company: Keysight is a diverse company that values innovation through inclusion.
- Benefits: Enjoy a competitive salary, temporary contract, and personalized training.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diversity and inclusion are core values at Keysight.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated people-oriented Customer Service Administrator for our team based in Winnersh or Telford! The ideal candidate will have Customer Service experience. Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge. You will be in charge of Preforming the administration support to our customers service representatives, ensure that we are managing the repair/calibration requests Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries. Handling customer collection requests Assigning emails to the Customer Service representatives Qualifications Customer service experience in a fast paced customer service environment Some relevant experience in an administrative role Must have excellent written, verbal and presentation skills Excellent team work, with a proactive mentality Must be detail-oriented and have excellent customer service, organizational and follow-up skills Must be able to interact effectively and cooperatively with employees at all levels Must be able to operate in a complex organization and handle multiple tasks simultaneously What we offer: Temporary contract Competitive salary and package of benefits Individual training curriculum At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.
Customer Service Coordinator employer: Keysight Technologies
Contact Detail:
Keysight Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the specific customer service processes and tools used in fast-paced environments. This knowledge will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you successfully handled customer queries or administrative tasks. Being able to share these stories will showcase your problem-solving skills and customer service expertise.
✨Tip Number 3
Research Keysight's values and commitment to diversity and inclusion. Showing that you align with their core values can set you apart as a candidate who fits well within their team culture.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires excellent presentation skills, being articulate and clear in your responses during the interview will be crucial.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your customer service experience and any relevant administrative roles. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your people-oriented approach and problem-solving skills. Mention specific examples of how you've successfully handled customer queries or administrative tasks in the past.
Highlight Relevant Skills: In your application, emphasize your excellent written and verbal communication skills, attention to detail, and ability to work in a fast-paced environment. These are crucial for the Customer Service Coordinator role.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no typos or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Keysight Technologies
✨Show Your Customer Service Experience
Be ready to discuss your previous customer service roles. Highlight specific examples where you successfully resolved customer issues or improved service processes, as this will demonstrate your capability in a fast-paced environment.
✨Demonstrate Your Organizational Skills
Since the role involves handling multiple tasks simultaneously, prepare to share how you prioritize and manage your workload. Discuss any tools or methods you use to stay organized and ensure nothing falls through the cracks.
✨Communicate Clearly and Effectively
Excellent written and verbal communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions in a way that showcases your communication abilities.
✨Emphasize Teamwork and Proactivity
The job requires effective collaboration with various teams. Share examples of how you've worked well in a team setting and taken initiative to solve problems or improve processes, showing that you're a proactive team player.
