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For Companies At a Glance
- Tasks: Lead the configuration and optimisation of the Mosaic Social Care System.
- Company: Join Merton Council, an innovative local authority focused on digital transformation.
- Benefits: Enjoy hybrid working, competitive salary, and excellent holiday entitlement.
- Why this job: Make a real impact in social care while working in a supportive team environment.
- Qualifications: Experience with Mosaic or similar systems and strong communication skills are essential.
- Other info: This is a 2-year fixed-term contract with opportunities for professional growth.
The predicted salary is between 42000 - 56000 £ per year.
Merton Council is a forward-thinking, award-winning local authority committed to driving service improvement through innovation and digital transformation. We are delivering a series of major change projects that enhance services for our community while addressing regulatory and operational challenges.
This is a unique opportunity to help shape the future of social care systems in Merton. You’ll join a dynamic, supportive team committed to achieving meaningful, lasting change for our residents.
Role Overview
We are seeking a skilled Mosaic Configuration Lead (Senior Project IT Analyst) to support our Mosaic Improvement Programme on a 2-year fixed-term contract. This key role involves the delivery of multiple system improvements and implementations across Mosaic, working in close collaboration with our Technical Project Manager. You will be responsible for the configuration and optimisation of Mosaic to meet statutory and operational requirements. This includes leading change activities, managing implementations, and ensuring the system continues to meet the evolving needs of our users and residents.
Key Responsibilities
- Configure and optimise the Mosaic Social Care System to align with service needs and legislation.
- Lead system change delivery, including planning, testing, and rollout of new functionality.
- Manage change control processes and maintain accurate documentation.
- Collaborate with stakeholders, technical teams, and suppliers to translate business needs into system solutions.
- Oversee testing (including UAT) and ensure robust system changes are deployed.
- Support data integrity and work with teams to enhance data quality.
- Provide expert input into training and user support materials.
- Monitor system performance and resolve issues proactively.
- Ensure compliance with data protection, security, and regulatory standards.
- Promote innovation and continuous system improvement.
About You
Our ideal candidate is a proactive, detail-oriented professional with experience configuring and supporting Mosaic or similar social care systems. You’ll bring a solutions-focused mindset and a strong understanding of local authority or public sector environments. You’ll also need to be a great communicator, comfortable working with a wide range of stakeholders—from IT professionals to frontline service teams.
You Will Bring
- Proven experience configuring Mosaic or similar systems.
- Knowledge of social care processes and statutory requirements.
- Track record of delivering complex system changes.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder engagement skills.
- Experience working across multidisciplinary teams.
- Familiarity with project methodologies such as Agile, Prince2, or Waterfall.
- Commitment to user-focused design and continuous improvement.
- Attention to detail in data quality, documentation, and system integrity.
- Understanding of data protection and system governance.
What We Offer
Merton Council offers hybrid working, excellent holiday entitlement, a competitive salary, and membership in the Local Government Pension Scheme. Our offices are based at the Merton Civic Centre, opposite Morden Underground Station, with excellent transport links nearby.
For more information, contact Emma Clare at: emma.clare@merton.gov.uk
To be considered, please complete the four shortlisting questions. These will be scored as part of the initial selection process and may determine whether you are invited to interview.
Please note: We may close this advert early depending on the volume of applications received.
Senior Project IT Analyst - Mosaic Configuration employer: London Borough of Merton
Contact Detail:
London Borough of Merton Recruiting Team
emma.clare@merton.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project IT Analyst - Mosaic Configuration
✨Tip Number 1
Familiarise yourself with the Mosaic system and its functionalities. Understanding how it operates will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Merton Council or those who have worked with Mosaic. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of your experience with system configurations and project management methodologies like Agile or Prince2. Tailoring your examples to align with the job description will make you stand out.
✨Tip Number 4
Showcase your communication skills by being clear and concise in any interactions with the recruitment team. This role requires collaboration with various stakeholders, so demonstrating your ability to engage effectively is key.
We think you need these skills to ace Senior Project IT Analyst - Mosaic Configuration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mosaic or similar social care systems. Emphasise your skills in configuration, system changes, and stakeholder engagement, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Merton Council's mission. Mention specific projects or experiences that demonstrate your ability to lead system improvements and collaborate effectively.
Address the Shortlisting Questions: Pay close attention to the four shortlisting questions mentioned in the job description. Provide clear, concise answers that showcase your relevant experience and problem-solving skills, as these will be scored during the selection process.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and well-presented to make a strong impression.
How to prepare for a job interview at London Borough of Merton
✨Understand the Mosaic System
Make sure you have a solid understanding of the Mosaic Social Care System and its functionalities. Familiarise yourself with its configuration and optimisation processes, as well as any recent updates or changes that may impact your role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully delivered complex system changes. Highlight your analytical skills and how you've approached problem-solving in previous roles, especially in a public sector environment.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've collaborated with various stakeholders in the past. Be ready to explain how you translate business needs into effective system solutions and how you manage stakeholder expectations.
✨Emphasise Continuous Improvement
Express your commitment to user-focused design and continuous improvement. Share examples of how you've promoted innovation in previous projects and how you plan to enhance data quality and system integrity in this role.
