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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and streamline supply chain management.
- Company: Join Zotefoams, a global leader in innovative cellular material technology based in the UK.
- Benefits: Enjoy a supportive work culture with opportunities for professional growth and development.
- Why this job: Be part of a collaborative team that values impact, respect, and continuous improvement.
- Qualifications: Degree or relevant experience in customer service leadership; strong B2B background required.
- Other info: Zotefoams is committed to diversity and creating an inclusive environment for all employees.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by Zotefoams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Zotefoams plc is a world leader in cellular material technology, headquartered in Croydon, UK, with additional manufacturing sites in Kentucky, USA and Brzeg, Poland, Oklahoma, USA (foam products manufacture and conversion) and Jiangsu Province, China (T-FIT). We produce lightweight foams for various markets including sports and leisure, aviation, automotive and healthcare. Zotefoams also owns and licenses patented technology and sells advanced insulation systems.
The Company is on a fast growth path, with strong revenue and profitability growth in recent years and ambitious growth plans for the near future.
About the Role
This is a key leadership role, based in either Croydon, UK or near Wrocław, Poland, managing the European Customer Service team. You’ll set direction and lead a team of coordinators to ensure high-quality service delivery and efficient supply chain management.
Role Responsibilities
- Lead a team of experienced Customer Service Coordinators
- Monitor customer service levels and drive continuous improvement
- Champion customer satisfaction initiatives across the region
- Analyse order behaviours and identify areas for service enhancement
- Support the resolution of customer issues and escalations
- Foster a culture of accountability and customer focus within the team
What you’ll need
- Degree educated or relevant experience in customer service leadership
- Solid experience in a B2B environment
- Strong numerical, organisational and communication skills
- Proven track record of delivering service improvements
What we’re looking for?
- A customer-centric leader with a hands-on approach
- Collaborative mindset and team-first attitude
- Analytical thinking and attention to detail
- Confident navigating cultural differences across regions
Why Join Us?
At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.
Our Values
- Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities.
- Impact – Dedicated to making a significant and positive impact in everything we do.
- Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged.
Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Manager – Europe employer: Zotefoams
Contact Detail:
Zotefoams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager – Europe
✨Tip Number 1
Familiarise yourself with Zotefoams' products and their applications in various industries. Understanding the specifics of lightweight foams and how they impact customer satisfaction will help you stand out during discussions.
✨Tip Number 2
Highlight your experience in B2B customer service environments, especially any leadership roles. Be prepared to discuss specific examples of how you've driven service improvements and fostered a customer-centric culture.
✨Tip Number 3
Demonstrate your analytical skills by preparing to discuss how you've used data to enhance customer service levels. Think of instances where you've identified trends or issues and implemented solutions that benefited both the team and customers.
✨Tip Number 4
Showcase your ability to navigate cultural differences, especially if you have experience working in diverse teams. This is crucial for a role that involves managing a European team and ensuring effective communication across regions.
We think you need these skills to ace Customer Service Manager – Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service leadership, particularly in a B2B environment. Use specific examples that demonstrate your ability to lead teams and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your skills align with Zotefoams' values, such as courage, impact, and respect, and provide examples of how you've championed customer satisfaction initiatives in the past.
Showcase Analytical Skills: Since the role requires strong analytical thinking, include instances where you've successfully analysed order behaviours or identified areas for service enhancement. This will demonstrate your capability to drive continuous improvement.
Highlight Cultural Awareness: Given the international nature of the role, emphasise your experience in navigating cultural differences. Share examples of how you've worked collaboratively with diverse teams or customers across different regions.
How to prepare for a job interview at Zotefoams
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any initiatives you've led that improved customer satisfaction or team performance.
✨Demonstrate Analytical Thinking
The role requires strong analytical skills. Be ready to talk about how you've used data to drive service improvements. Prepare specific examples where you've analysed order behaviours or customer feedback to enhance service delivery.
✨Cultural Awareness is Key
Given the European focus of the role, it's important to demonstrate your ability to navigate cultural differences. Share experiences where you've successfully worked with diverse teams or customers, showcasing your collaborative mindset and adaptability.
✨Emphasise Customer-Centricity
Zotefoams values a customer-centric approach. Be prepared to discuss how you've championed customer satisfaction initiatives in previous roles. Provide examples of how you've resolved customer issues and fostered a culture of accountability within your team.
