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- Tasks: Coordinate field operations for smart locker installations and maintenance.
- Company: Join a rapidly growing European tech scale-up transforming last-mile delivery.
- Benefits: Competitive salary, potential for contract extension, and a collaborative team culture.
- Why this job: Make a real impact in an innovative environment with room to grow.
- Qualifications: Strong problem-solving skills, experience in field operations, and excellent communication.
- Other info: Opportunity to work independently in a fast-paced startup atmosphere.
The predicted salary is between 28800 - 48000 £ per year.
A rapidly growing European tech scale-up is seeking a Field Service Agent to join its UK Deployment & Maintenance team. This innovative company is transforming last-mile delivery through advanced smart locker solutions and has recently expanded into the UK market. In this position, you’ll play a key role in coordinating and supporting field operations across smart locker installation and maintenance. You’ll serve as a critical link between contractors, technicians, and internal teams, ensuring high-quality service delivery and smooth resolution of technical issues.
Responsibilities
- Coordinate field activities such as site surveys, installations, and maintenance tasks.
- Provide real-time support to technicians and site managers via phone, email, and messaging platforms.
- Troubleshoot both hardware and software-related issues with locker units.
- Adapt task schedules in real time based on technician availability and project needs.
- Track and document invoicing for suppliers and clients based on completed tasks.
- Manage and resolve escalations, ensuring clear communication and fast resolution.
- Contribute to process documentation, training guides, and SOPs.
- Stay informed on product developments and operational changes to support field teams effectively.
Strong problem-solving skills and technical troubleshooting ability. Fluent in English with excellent communication skills. Experience coordinating with contractors and managing field or maintenance operations. Strong organizational skills and the ability to multitask under pressure. Comfortable working independently and proactively in a fast-paced environment. Familiarity with maintenance or field service management software. Prior experience in a high-growth or startup environment.
What’s on Offer
- Competitive salary based on experience.
- Opportunity to join a high-growth European tech company during an exciting expansion phase.
- Potential for contract to be extended or converted into a permanent position.
- A collaborative, international team culture with room to grow.
- The chance to make a real impact on the future of delivery and logistics tech.
If you’re looking for a dynamic role where you can combine technical know-how with operational coordination, and you’re excited to work in a fast-moving, innovative environment — we’d love to hear from you.
Field Service Coordinator employer: Approach People Recruitment
Contact Detail:
Approach People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator
✨Tip Number 1
Familiarise yourself with the latest smart locker technologies and trends in last-mile delivery. This knowledge will not only help you understand the products better but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with professionals in the field service and tech industries. Attend relevant events or join online forums to connect with others who may have insights or even referrals for the position at StudySmarter.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in coordinating field operations. Think of specific examples where you've successfully managed tasks under pressure, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses and show how you can contribute to our team effectively.
We think you need these skills to ace Field Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service coordination, technical troubleshooting, and any previous roles in high-growth or startup environments. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to manage field operations. Show how your background makes you a perfect fit for their innovative team.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and provide examples of how you've successfully coordinated with teams or managed escalations in the past.
Highlight Technical Proficiency: If you have experience with maintenance or field service management software, be sure to mention it. Discuss any technical skills you possess that relate to troubleshooting hardware and software issues, as this will demonstrate your capability to support the field teams effectively.
How to prepare for a job interview at Approach People Recruitment
✨Showcase Your Problem-Solving Skills
As a Field Service Coordinator, you'll need to demonstrate your ability to troubleshoot technical issues. Prepare examples from your past experiences where you successfully resolved problems, especially in high-pressure situations.
✨Familiarise Yourself with Smart Technology
Since the role involves smart locker solutions, it’s beneficial to have a basic understanding of how these technologies work. Research the company’s products and be ready to discuss how you can contribute to their deployment and maintenance.
✨Highlight Your Coordination Experience
The job requires coordinating between various teams and contractors. Be prepared to share specific instances where you effectively managed multiple tasks or teams, showcasing your organisational skills and ability to multitask.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, as you will need to convey information to technicians and site managers. Consider doing mock interviews to refine your delivery.
