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- Tasks: Manage student records and support the administrative lifecycle at King's College London.
- Company: King's College London is a prestigious university dedicated to societal service and student success.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a vibrant campus culture.
- Why this job: Join a dynamic team focused on enhancing student experiences in a fast-paced environment.
- Qualifications: Strong attention to detail, excellent IT skills, and prior administrative experience are essential.
- Other info: This is a full-time, 3-year fixed-term contract role with a salary range of £34,179 - £37,546.
The predicted salary is between 29000 - 32000 £ per year.
About King’s
The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
Student Administration Services undertake the administration of the student lifecycle including Welcome, Enrolment & Registration, Visa Support & Guidance, Student Records and Graduation. We work to ensure all students who study at King’s receive a world-class student experience by aligning support for students through their educational journey at King’s with the academic cycle of events throughout the year. We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education.
About The Role
We are recruiting a proactive Records Officer to deliver professional and efficient administrative support as part of a comprehensive, professional and student-centred service. Successful candidates will be well-organised, good communicators, have administration experience and possess excellent IT skills. This is an exciting opportunity for candidates looking to manage and improve systems and processes that support the student administrative lifecycle, and who wish to utilise their skills and expertise in student administration.
We are looking for an individual who shares our aspirations and our values, who is comfortable working operationally, who understands how to deliver support and services to students and other end-users, and who is equipped to work in a high volume, complex and fast-paced environment. We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.
Key Responsibilities
- Ensure that full, accurate and accessible records are kept in the University’s student record system (SITS), working with students, faculties and other departments as necessary to resolve data issues through record interrogation and fact-finding.
- Act as first point of contact for student record enquiries, maintaining expert user knowledge of the student lifecycle within the student record (SITS), providing advice and guidance to staff and students.
- Support and deliver key Student administrative processes across the academic year, including Changes of Registrations, Enrolment, Re-enrolment and Module Registration ensuring the provision of a high-quality service to staff and students.
- Follow procedure and policy relating to the student record, ensuring accuracy and consistency, while adhering to General Data Protection Regulation (GDPR) rules on confidentiality of personal information.
- Develop an expert knowledge of SITS and other systems required to perform the role.
This is a full time post (35 Hours per week), and you will be offered a 3 year fixed term contract.
About You (the Candidate)
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential Criteria
- Excellent attention to detail and an eye for accuracy
- Excellent IT Skills, including with the Microsoft Office Suite
- Excellent administrative skills, including the ability to organise, and plan ahead effectively
- Good oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts
- Ability to work collaboratively
- Flexible and comfortable with adapting to change.
Desirable criteria
- Experience of working with SITS or equivalent student records database
- Experience of working in Higher Education administration
- Understanding of the General Data Protection Regulation (GDPR)
Full details of the role and the skills and experience required can be found in the job description below.
Further Information
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.
Grade and Salary: £34,179 - £37,546 per annum, including London Weighting Allowance
Job ID: 110565
Close Date: 24-Jun-2025
Contact Person: Ashish Dave
Contact Details: ashish.dave@kcl.ac.uk
Student Records Officer employer: King's College London
Contact Detail:
King's College London Recruiting Team
ashish.dave@kcl.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Student Records Officer
✨Tip Number 1
Familiarise yourself with the SITS student record system, as this is crucial for the role. If you have experience with similar databases, be ready to discuss how those skills can transfer to SITS.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will show that you're capable of handling the fast-paced environment at King's College London.
✨Tip Number 3
Demonstrate your understanding of GDPR by discussing any relevant experience you have in handling personal data. This will reassure the hiring team that you are aware of the importance of confidentiality in student records.
✨Tip Number 4
Prepare to showcase your communication skills by thinking of scenarios where you've provided guidance or support to others. This is key for the role, as you'll be the first point of contact for student record enquiries.
We think you need these skills to ace Student Records Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the requirements of the Student Records Officer role. Focus on your administrative skills, attention to detail, and any experience with student records systems.
Craft a Strong Supporting Statement: In your supporting statement, clearly address how you meet the essential criteria listed in the job description. Use specific examples from your past experiences to demonstrate your skills in administration, communication, and IT.
Showcase Your Knowledge of GDPR: Since understanding GDPR is crucial for this role, include any relevant experience or training you have regarding data protection regulations. This will show that you are aware of the importance of confidentiality in handling student records.
Proofread Your Application: Before submitting your application, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the Student Records Officer position.
How to prepare for a job interview at King's College London
✨Know Your SITS
Familiarise yourself with the student record system (SITS) before the interview. Understand its functionalities and how it supports the student lifecycle, as this knowledge will be crucial in demonstrating your capability to manage records effectively.
✨Showcase Your Communication Skills
Prepare to discuss examples of how you've communicated complex information clearly. Since the role involves advising students and staff, being able to articulate your thoughts and provide guidance is essential.
✨Demonstrate Attention to Detail
Be ready to share instances where your attention to detail made a difference in your previous roles. This could involve managing records or ensuring compliance with regulations like GDPR, which is vital for this position.
✨Emphasise Adaptability
Highlight your ability to adapt to changing environments. The role requires flexibility, so sharing experiences where you successfully navigated change will show that you're a good fit for the fast-paced nature of the job.
