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- Tasks: Lead and coordinate exceptional hospitality services for events at St. Andrew’s Stadium.
- Company: Join Levy, the premium hospitality partner for iconic venues in sport and entertainment.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant team culture.
- Why this job: Be part of creating unforgettable experiences in a fast-paced, dynamic environment.
- Qualifications: Experience in hospitality management and a passion for delivering world-class guest experiences required.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Levy UK & Ireland is the premium hospitality partner to some of the most iconic venues in sport and entertainment. At Birmingham City Football Club, Levy delivers exceptional food, drink, and service to create legendary matchday and event experiences. We are now seeking a passionate and experienced Hospitality Manager to lead the delivery of first-class hospitality at St. Andrew’s Stadium. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing high-profile events, and is committed to providing an outstanding guest experience.
Role Purpose
As Hospitality Manager, you will take ownership of planning, coordinating, and delivering hospitality services across matchdays and non-matchday events. You will lead a dedicated team, ensure premium food and beverage standards, and play a key role in creating memorable experiences for all guests. Your ability to lead from the front, uphold Levy standards, and enhance client satisfaction will be critical to the success of this role.
Key Responsibilities
- Event Planning & Coordination
- Collaborate with clients, event organisers, and internal teams to define hospitality requirements
- Develop comprehensive operational plans to ensure seamless service delivery
- Coordinate cross-functionally with catering, AV, and facilities teams to align logistics
- Team Leadership
- Lead, motivate, and manage hospitality staff including supervisors, servers, and casuals
- Conduct pre-event briefings and regular team meetings to share objectives and standards
- Support team development through ongoing training and performance feedback
- Food & Beverage Service Oversight
- Ensure the delivery of high-quality, innovative food and beverage offerings
- Work closely with the culinary team to align menus with guest expectations and dietary needs
- Oversee inventory control, stock rotation, and minimise waste
- Guest Experience
- Drive a culture of service excellence and attention to detail
- Handle guest feedback promptly and effectively to ensure satisfaction
- Tailor the guest experience to suit a variety of events and hospitality tiers
- Financial & Budget Management
- Manage budgets for hospitality operations including staffing, stock, and equipment
- Monitor costs and identify opportunities to maximise profitability
- Provide financial reporting and analysis as required
- Health & Safety Compliance
- Ensure all health & safety and food hygiene standards are maintained
- Implement and enforce venue and Levy procedures to create a safe working environment
- Technology & Systems
- Use hospitality software tools for event planning, staffing, and feedback management
- Leverage tech solutions to enhance service delivery and guest engagement
- Client & Stakeholder Relationships
- Act as the primary hospitality contact for clients, vendors, and partners
- Build strong, professional relationships to ensure service continuity and client satisfaction
- Continuous Improvement
- Lead post-event reviews to capture feedback and implement service enhancements
- Stay informed on industry trends and champion innovative ideas
Person Specification
- Experience
- Proven experience in a hospitality or event management role within a stadium, hotel, or large venue
- Strong background in catering and F&B service delivery for premium clientele
- Leadership
- Ability to lead and inspire large, diverse teams
- Experience in recruitment, training, and team development
- Customer Focus
- Passionate about delivering world-class guest experiences
- Confident in handling high-pressure situations and resolving issues on the spot
- Skills
- Excellent communication, negotiation, and interpersonal skills
- Strong organisation, multitasking, and project management abilities
- Financially astute with knowledge of budgets, cost control, and reporting
- Flexibility
- Willing to work evenings, weekends, and all matchdays
- Adaptable and able to thrive in a dynamic, fast-paced environment
- Knowledge
- Up to date with trends in food, beverage, technology, and guest services
- Familiarity with hospitality systems and health & safety compliance standards
Why Join Us?
- Be part of an iconic football club and contribute to its hospitality legacy
- Work with a passionate, supportive, and diverse team
- Enjoy a competitive salary and benefits package
- Access development and career growth opportunities within Levy UK & Compass Group
- Help shape unforgettable experiences at one of Birmingham’s most historic venues
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
Hospitality Manager employer: Levy
Contact Detail:
Levy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Familiarise yourself with the specific venue, St. Andrew’s Stadium, and its unique hospitality offerings. Understanding the venue's layout, key stakeholders, and past events can give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of Levy or similar hospitality roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on the latest trends in hospitality, especially in food and beverage service. Being knowledgeable about current industry standards and innovations can demonstrate your commitment to excellence in guest experiences.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Highlighting specific examples of your experience in event management will resonate well with the hiring team.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and event management. Focus on your leadership skills, customer service excellence, and any specific achievements that align with the role of Hospitality Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Levy's commitment to exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to manage high-profile events and lead teams effectively.
Highlight Relevant Skills: In your application, emphasise key skills such as team leadership, financial management, and knowledge of health and safety compliance. Use bullet points to make these stand out and ensure they are tailored to the job description.
Showcase Your Knowledge of the Industry: Demonstrate your awareness of current trends in food, beverage, and hospitality technology. This can be included in your cover letter or CV to show that you are proactive and knowledgeable about the industry.
How to prepare for a job interview at Levy
✨Showcase Your Leadership Skills
As a Hospitality Manager, you'll need to lead a diverse team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in previous roles.
✨Demonstrate Your Event Planning Expertise
Highlight your experience in planning and coordinating events. Discuss specific events you've managed, the challenges you faced, and how you ensured seamless service delivery to enhance guest experiences.
✨Emphasise Customer Focus
Levy values outstanding guest experiences. Be ready to share examples of how you've handled guest feedback and tailored services to meet diverse needs, especially in high-pressure situations.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in food, beverage, and hospitality technology. Mention any innovative ideas you've implemented in past roles that improved service delivery or guest engagement.
