Operation Specialist - Chinese Speaking

Responsibilities:

• Design and develop a management system centered on service perception to enhance operational compliance and efficiency.
• Align the requirements of headquarters (HQ) with regional offices, taking the lead in driving the implementation of relevant policies across representative offices and project teams.
• Advocate for continuous optimization of business management processes, system logic, and performance metrics at HQ based on a deep understanding of business requirements.
• Identify and communicate risks through internal systems and data analysis, ensuring thorough review and driving timely follow-up actions to mitigate these risks.
• Collaborate effectively with relevant departments and teams to ensure the successful completion of assigned tasks and projects.

Skills and Qualifications:

• Required: Ability to quickly learn and adapt to new environments; Good skills in communicating with senior stakeholders; Demonstrate strong compressive resistance when facing challenging tasks and deadlines; Fluent in Chinese and English.
• Preferred: 2 years of experience working in Project Management; Proficient in MS Office suite: Outlook, MS Word with strong experience/skill in Excel and PowerPoint; knowledge or background in Lean Quality Operations, including methodologies like Six Sigma and FMEA (Failure Modes and Effects Analysis).