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- Tasks: Lead hotel operations, inspire your team, and create unforgettable guest experiences.
- Company: Join Hotel Co. 51, a fast-growing European hotel operator with a fun vibe.
- Benefits: Enjoy discounted stays, health plans, enhanced parental leave, and up to 33 holidays!
- Why this job: Be part of a playful brand that celebrates originality and offers a unique work culture.
- Qualifications: 2+ years in hotel management and team leadership; experience with property management systems preferred.
- Other info: A personality assessment may be part of the recruitment process.
The predicted salary is between 29213 - 43821 £ per year.
This position is based on a full time contract. Gross salary - £36517 per year.
Energetic multitasker who leads from the front to maintain a smooth hotel operation and inspires their team to overdeliver for guests by working hard and having fun. Maintains high standards for our guests, has an eye for detail, as well as a sound business understanding. Builds relationships with key partners and welcomes activity into the hotel by bringing the Moxy brand to life creating a fun environment that makes guests feel at home.
Main Tasks and Responsibilities:
- Supports the General Manager in all aspects of the management of the hotel.
- Customer service, guest relations and creating positive guest experiences.
- Recruits and develops a team that delivers excellent service the Moxy way.
- Ensure a profitable hotel operation in line with company goals.
- Manage the team effectively and enforce company policies.
- Actively involved in the day to day tasks of the team.
- Managing Food & Beverage outlets the Moxy way.
- Manage hotel room inventory and checking guests in/out the Moxy way.
- Follow all food safety, licensing and health and safety policies to work safely.
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program.
We’re looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude.
- Good with people and enjoy chatting with guests.
- Skilled multi-tasker who can balance hard work with great service.
- Clear communicator fluent in English (and other languages a plus!).
Useful Experience:
- Must have minimum 2 years hotel management experience.
- Must have minimum 2 years team management.
- Must have property management system (preferably Opera) experience.
- Knowledge of Point of Sale system (Preferably Micros).
- Knowledge of Food Safety & Licensing laws.
- Knowledge of maintaining brand standards.
- Event management, marketing or social media experience.
- Personal experience of travel and travel industry.
Benefits for You:
- Health Cash Plan.
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
- Discount on Food & Beverages at Marriott hotels worldwide.
- Enhanced Maternity/Paternity/Adoption pay.
- Pension scheme.
- Twenty eight holidays (annually increasing to max thirty three holidays).
*A personality assessment can be part of the recruitment process.*
Operations Manager - MOXY Glasgow Merchant City employer: Hotel Co 51
Contact Detail:
Hotel Co 51 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - MOXY Glasgow Merchant City
✨Tip Number 1
Familiarise yourself with the Moxy brand and its unique culture. Understanding their playful and energetic approach will help you connect with the hiring team and demonstrate that you embody the Moxy spirit.
✨Tip Number 2
Network with current or former employees of Moxy Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your previous hotel management experiences in detail. Highlight specific examples where you successfully led a team, improved guest satisfaction, or managed operations effectively, as these are key aspects of the role.
✨Tip Number 4
Showcase your knowledge of property management systems like Opera and Point of Sale systems like Micros. Being able to speak confidently about these tools will demonstrate your readiness for the operational demands of the role.
We think you need these skills to ace Operations Manager - MOXY Glasgow Merchant City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hotel management experience, particularly in operations and team management. Use specific examples that demonstrate your ability to lead a team and maintain high standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your skills align with the Moxy brand's fun and energetic ethos. Mention any experience you have with customer service and team development.
Showcase Relevant Skills: Emphasise your multitasking abilities and communication skills, as these are crucial for the Operations Manager role. If you have experience with property management systems like Opera or POS systems like Micros, be sure to mention it.
Highlight Cultural Fit: Moxy values originality and a playful spirit. Share personal anecdotes or experiences that reflect your personality and how you embody the Moxy brand's values. This will help you stand out as a candidate who fits well with their culture.
How to prepare for a job interview at Hotel Co 51
✨Show Your Energy and Enthusiasm
As an Operations Manager at MOXY, it's crucial to demonstrate your high energy and enthusiasm during the interview. Share examples of how you've led teams in a fun and engaging way, and how you maintain a positive atmosphere for both guests and staff.
✨Highlight Your Multitasking Skills
This role requires a skilled multitasker who can balance various responsibilities. Be prepared to discuss specific instances where you've successfully managed multiple tasks simultaneously, especially in a hotel or hospitality setting.
✨Emphasise Guest Relations Experience
Since the position focuses on creating positive guest experiences, make sure to highlight your experience in customer service and guest relations. Share stories that showcase your ability to connect with guests and resolve any issues they may have had.
✨Familiarise Yourself with the Moxy Brand
Understanding the Moxy brand and its unique approach to hospitality is key. Research the brand's values and culture, and be ready to discuss how you can embody and promote these principles in your role as Operations Manager.
