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- Tasks: Lead a multi-site team to maximize aftersales performance and customer satisfaction.
- Company: Join a top UK commercial vehicle distributor with a strong reputation and ambitious growth plans.
- Benefits: Enjoy a six-figure salary, bonuses, car allowance, and career development opportunities.
- Why this job: Be part of a dynamic leadership team driving excellence in aftersales for a premium brand.
- Qualifications: Proven leadership experience in aftersales or service within the commercial vehicle sector required.
- Other info: Flexible location along M4/M25/M1 corridors; ideal for ambitious leaders ready for a challenge.
The predicted salary is between 72000 - 108000 £ per year.
Large scale, multi-site commercial vehicle supply, service and aftersales Group.
Senior level leadership and business growth opportunity.
Flexible location M4/M25/M1 corridors.
Remuneration: Six figure package.
THE COMPANY
A superb opportunity has arisen for an accomplished commercial vehicle aftersales leader to make a significant contribution to the development and growth of this leading, premium brand business. Our client is one of the UK’s foremost commercial vehicle distributors, a well-known, highly respected and ambitious £160m subsidiary of a major Group, supplying new and used commercial vehicles and aftersales services through a multi-site network around the South East. Their business proposition is most compelling – a long-standing and enviable reputation for the supply of high-quality products, great people, a blue-chip customer base, and a real passion for providing fantastic customer service. With significant opportunities for future growth and a focus on driving excellence through aftersales and service, an experienced and driven Aftersales Director is required to take this division to the next level.
THE ROLE
Reporting to the Managing Director and as a key member of the Senior Leadership team, your focus will be to:
- Lead a large, experienced multi-site team of aftersales, service and parts professionals, producing the highest levels of customer satisfaction.
- Maximise performance and profitability across all aftersales activities, achieving revenue and margin objectives in line with Group expectations.
- Work strategically with the MD and the manufacturer to deliver world-class aftersales and service performance.
- Build strong and effective relationships with colleagues, the manufacturer and the parent group, working collaboratively with all key stakeholders.
- Promote a culture of excellence, quality and safety, exceeding customer expectations at all times.
- Train, coach and develop the aftersales team, enhancing skills, knowledge and experience at all levels.
- Work closely with senior colleagues across the business managing the highest levels of HSEQ compliance.
THE PERSON
The ideal candidate will have a first-class track record of leadership and results achievement in an aftersales or service-related role within the commercial vehicle sector. You may be an experienced Aftersales Director looking for a bigger role, or perhaps an ambitious, senior-level Service or Aftersales Manager looking for your next exciting career step. Either way, your knowledge, experience and expertise in delivering positive results in this type of environment will be second to none. In addition, you will be a high integrity character with excellent leadership, communication and relationship-building skills, able to win credibility with colleagues and customers alike. Commercially and financially aware, you will lead from the front and possess a real zest and enthusiasm to achieve great things for you and your team.
This is an important appointment being made at an exciting time for this ambitious business. There is an attractive salary, bonus, car allowance and exec benefits on offer, along with genuine career development opportunities within this large, progressive and forward-thinking Group.
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Aftersales Director employer: Executive Resourcing Global Ltd
Contact Detail:
Executive Resourcing Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Director
✨Tip Number 1
Make sure to highlight your leadership experience in aftersales or service roles within the commercial vehicle sector. This is crucial as the role requires someone with a proven track record of leading teams and achieving results.
✨Tip Number 2
Network with professionals in the commercial vehicle industry, especially those who have experience in aftersales. Building relationships can provide you with insights and potentially valuable referrals for this position.
✨Tip Number 3
Familiarize yourself with the latest trends and challenges in the aftersales market for commercial vehicles. Being knowledgeable about the industry will help you stand out during discussions with the hiring team.
✨Tip Number 4
Prepare to discuss specific strategies you would implement to enhance customer satisfaction and profitability in aftersales. Demonstrating your strategic thinking will show that you're ready to take the division to the next level.
We think you need these skills to ace Aftersales Director
Some tips for your application 🫡
Understand the Company: Research the commercial vehicle distributor to understand their values, mission, and market position. This will help you tailor your application to align with their goals.
Highlight Relevant Experience: Emphasize your leadership experience in aftersales or service roles within the commercial vehicle sector. Use specific examples of how you've driven performance and profitability in previous positions.
Showcase Leadership Skills: Demonstrate your ability to lead and develop teams. Include examples of how you've trained and coached staff to achieve high levels of customer satisfaction and operational excellence.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Make sure to address how you can contribute to the company's growth and success.
How to prepare for a job interview at Executive Resourcing Global Ltd
✨Showcase Your Leadership Experience
As an Aftersales Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past, particularly in the commercial vehicle sector. Highlight your ability to drive performance and achieve results.
✨Demonstrate Strategic Thinking
The role requires working strategically with the Managing Director and manufacturers. Prepare to share your insights on how you would approach aftersales and service performance. Discuss any previous experiences where you developed and implemented successful strategies.
✨Emphasize Customer Satisfaction
Customer satisfaction is key in this role. Be ready to talk about how you've previously maximized customer satisfaction levels and what initiatives you've implemented to exceed customer expectations. Use metrics or feedback to support your claims.
✨Highlight Your Financial Acumen
Since the position involves achieving revenue and margin objectives, demonstrate your financial awareness. Discuss how you've managed budgets, improved profitability, or driven sales growth in your previous roles. This will show that you understand the commercial aspects of the business.
