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- Tasks: Help claimants complete application forms and ensure accuracy for successful claims.
- Company: Join a social impact company dedicated to improving lives through digital access and education.
- Benefits: Earn £20 per hour while making a real difference in people's lives.
- Why this job: Be part of a mission-driven team that values compassion and community impact.
- Qualifications: Experience with vulnerable adults and strong communication skills are essential.
- Other info: Flexibility to work face-to-face or remotely, with BPSS clearance required.
Freelance Claim Support Agent £20ph About We Are Group: A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners and service users allowing them to better their lives and future potential by having access to digital and online services. We believe in introducing everyone to the digital world – going online, accessing services, products, and advice – one click at a time. If we can get people online, show them a new way, and guide them towards advice – we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work. It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community. About the role of Claims Support Agent: The Claims Support Agent will help claimants complete application forms ensuring information is correct and accurate and gives the claimant the best opportunity for a successful claim. Roles and responsibilities: Support claimants on completing application forms Support the claimant face to face (possibly in claimant homes) or remote and gather relevant information Record accurate information on the form ready for submission Ensure the correct documentation is provided as part of the claim Ensure that you have a sound understand of the forms you will support the the claimant with, including eligibility About you: Experience working with vulnerable adults through local authorities, local council, government or legal Able to demonstrate a high level of compassion and empathy, with a deep understanding of the emotional impact and trauma experienced by service users, and the ability to provide support tailored to their circumstances. High level communication both verbal and written Able to show empathy to the claimant and able to be patient and understanding BPSS clearance or ability to gain clearance is essential
Freelance Claim Support Agent employer: We Are Group
Contact Detail:
We Are Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freelance Claim Support Agent
✨Tip Number 1
Familiarize yourself with the types of claims and application forms you will be supporting. Understanding the nuances of these forms will not only boost your confidence but also enable you to provide more effective assistance to claimants.
✨Tip Number 2
Highlight any previous experience you have working with vulnerable adults or in social services. This will demonstrate your ability to empathize and connect with claimants, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Being able to convey information clearly and compassionately is key when supporting claimants through potentially stressful situations.
✨Tip Number 4
If you have BPSS clearance or can obtain it, make sure to mention this in your application. This will show that you are prepared and ready to start working with sensitive information right away.
We think you need these skills to ace Freelance Claim Support Agent
Some tips for your application 🫡
Understand the Company Mission: Before applying, take some time to understand We Are Group's mission and values. Highlight how your personal values align with their commitment to social impact and helping others.
Tailor Your CV: Make sure your CV reflects your experience working with vulnerable adults and showcases your communication skills. Emphasize any relevant roles where you demonstrated compassion and empathy.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also tells a story about why you are passionate about supporting claimants. Mention specific experiences that demonstrate your ability to provide tailored support.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as your understanding of application forms, attention to detail, and ability to gather accurate information. This will show that you are well-prepared for the responsibilities of the Claims Support Agent.
How to prepare for a job interview at We Are Group
✨Show Your Compassion
During the interview, emphasize your experience working with vulnerable adults. Share specific examples that demonstrate your compassion and empathy, as these qualities are crucial for a Claims Support Agent.
✨Understand the Role
Make sure you have a solid understanding of the claims process and the forms you'll be assisting claimants with. Being knowledgeable about eligibility criteria and documentation will show that you're prepared and serious about the role.
✨Communicate Clearly
High-level communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to convey your ability to support claimants effectively.
✨Demonstrate Patience
Be ready to discuss how you handle challenging situations with patience and understanding. This role requires you to support individuals who may be experiencing trauma, so showcasing your ability to remain calm and supportive is key.
