Freelance Claim Support Agent

This range is provided by We Are Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About We Are Group:

A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners and service users allowing them to better their lives and future potential by having access to digital and online services. We believe in introducing everyone to the digital world - going online, accessing services, products, and advice - one click at a time. If we can get people online, show them a new way, and guide them towards advice - we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work. It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community.

About the role of Claims Support Agent:

The Claims Support Agent will help claimants complete application forms ensuring information is correct and accurate and gives the claimant the best opportunity for a successful claim.

Roles and responsibilities:

• Support claimants on completing application forms
• Support the claimant face to face (possibly in claimant homes) or remote and gather relevant information
• Record accurate information on the form ready for submission
• Ensure the correct documentation is provided as part of the claim
• Ensure that you have a sound understanding of the forms you will support the claimant with, including eligibility

About you:

• Experience working with vulnerable adults through local authorities, local council, government or legal
• Able to demonstrate a high level of compassion and empathy, with a deep understanding of the emotional impact and trauma experienced by service users, and the ability to provide support tailored to their circumstances.
• High level communication both verbal and written
• Able to show empathy to the claimant and able to be patient and understanding
• BPSS clearance or ability to gain clearance is essential

Seniority level: Entry level

Employment type: Other

Job function: Education, Information Technology, and Other

Industries: IT System Training and Support, Professional Training and Coaching, and IT Services and IT Consulting