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- Tasks: Lead a dynamic team to drive sales and deliver top-notch customer service.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive brand deals.
- Why this job: Be part of a supportive culture that values wellbeing and celebrates community and environment.
- Qualifications: Proven leadership in sales or customer service, strong communication, and a results-driven mindset.
- Other info: Flexible hours and training provided for tech-savvy individuals.
The predicted salary is between 28800 - 43200 £ per year.
Are you a performance-driven team leader with a passion for sales and customer service? Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Driving sales across holiday hire, touring, subletting, extras, and more.
- Monitoring team KPIs and coaching to consistently exceed targets.
- Leading outbound and revenue-generating campaigns to maximise booking potential.
- Handling escalated customer issues with confidence and care.
- Recruiting, training, and developing team members for long-term success.
- Reporting regularly on team performance and recommending improvements.
- Collaborating with Parks and internal departments to align goals and resolve issues.
- Supporting day-to-day operations and stepping in during peak periods.
Some of the skills and experience we’re looking for...
- Proven leadership experience in a contact centre, sales, or customer service environment.
- Strong commercial awareness and a results-focused mindset.
- Excellent communication and coaching skills.
- A calm, solution-oriented approach to resolving customer and team challenges.
- Tech-savviness with CRM/booking systems (training provided).
- A flexible, proactive, and team-focused attitude.
Centre Sales - Holiday Sales Support Team Leader - HS5 employer: Parkdean Resorts UK Limited
Contact Detail:
Parkdean Resorts UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Sales - Holiday Sales Support Team Leader - HS5
✨Tip Number 1
Familiarise yourself with Parkdean Resorts' values and mission. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in a sales environment. Highlight your achievements in driving revenue and improving team performance, as these are key aspects of the role.
✨Tip Number 3
Brush up on your knowledge of CRM and booking systems. Even if training is provided, demonstrating your tech-savviness and willingness to learn can set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by preparing to discuss how you've handled escalated customer issues in the past. This will demonstrate your calm and solution-oriented approach, which is crucial for this position.
We think you need these skills to ace Centre Sales - Holiday Sales Support Team Leader - HS5
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any leadership roles you've held, particularly in contact centres, and showcase your achievements in driving sales and coaching teams.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for sales and customer service. Mention specific examples of how you've successfully led teams and exceeded targets, and express your enthusiasm for the role at Parkdean Resorts.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as commercial awareness, communication, and problem-solving abilities. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a leadership role.
How to prepare for a job interview at Parkdean Resorts UK Limited
✨Showcase Your Leadership Skills
As a team leader, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and coach others to achieve their targets.
✨Understand the Sales Process
Familiarise yourself with the sales processes relevant to the holiday industry. Be ready to discuss how you can drive sales and improve performance, as this role heavily focuses on revenue generation.
✨Prepare for Customer Scenarios
Expect questions about handling escalated customer issues. Think of specific instances where you've resolved conflicts or improved customer satisfaction, showcasing your calm and solution-oriented approach.
✨Demonstrate Team Collaboration
This role requires collaboration with various departments. Be prepared to discuss how you've worked with other teams in the past to align goals and resolve issues, highlighting your proactive and flexible attitude.
