Customer Service Supervisor

Social network you want to login/join with: Customer Service Supervisor, hemel hempstead col-narrow-left Client: Handley James Location: hemel hempstead, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering. Reporting into the Operations Director, you will be responsible for: Managing customer orders through internal processes Establishing processes for keeping customers informed of order progress Providing quotes to customers Dealing with ad hoc customer queries Working cross-functionally with production An experienced customer service specialist, you will ideally have experience of implementing and sustaining processes from the ground up. You should be hands-on with customer interactions and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferable, as this role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is desirable. This role offers a salary between £25,000 and £35,000 DOE, with the contract type to be agreed. It is a full-time position, but our client is open to discussing part-time hours. The candidate must reside within a commutable distance to St Helens. #J-18808-Ljbffr