Community & Operations Manager

Overview Hey there! Ready to make a difference? At urbanbubble we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Community and Operations Manager .
As a Community and Operations Manager, you’ll be at the heart of our community making sure everything runs smoothly, our residents feel supported, and our building operates at the highest standard every single day. You’ll be the friendly face of the development, leading your team, solving problems, and creating a place where people genuinely love to live.
Responsibilities Running the show: take charge of the daily operations of a Build to Rent scheme ensuring maintenance, resident services, and operations run seamlessly, efficiently, and cost-effectively.
Leading your team: inspire and manage on-site teams including Front of House, Resident Services, and Property & Inventory, ensuring everyone delivers first-class service and feels supported to grow and perform at their best.
Delivering exceptional experiences: be the go-to person for residents, handle feedback, resolve issues, and keep communication open and positive.
Building community: foster connection by hosting resident events, driving online engagement, and partnering with local businesses to offer discounts and experiences.
Keeping things safe and sound: ensure Health & Safety procedures are in place and followed, creating a safe and welcoming environment for residents, visitors, and your team.
Driving performance: support lettings targets and budget management, with reporting, forecasting, and delivering results that meet client and company goals.
Championing communication: work closely with the General Manager and marketing team to create content for social channels and keep residents informed and engaged.
And so much more: plan community events, support day-to-day tasks, and maintain clear communication to ensure an exceptional resident experience.
Qualifications TPI qualified (or working towards it)
Experience managing the day-to-day operations of a residential building
Strong customer service and negotiation skills with the ability to handle challenging situations calmly and professionally
Experience managing budgets and delivering financial targets
Knowledge of Health & Safety and compliance requirements within residential property management
Experience leading and developing an operational team
Proficiency in Microsoft Office (Word, Excel, Outlook) and property management systems (training provided!)
A proactive, positive, and can-do attitude with a genuine passion for people and community
Benefits Birthday day off, monthly wellbeing hour, and enhanced annual leave
Company pension scheme and medical cover for long-term health and planning for the future
Refer a friend scheme
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