Consultant - Manager Service Design, Defence & Security

Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with our Defence & Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We’re growing our teams across all of Technology and Transformation. If you are cleared to DV level and want to grow your career in this sector, we are very keen to hear from you.

We’re looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for our Defence and Security Clients. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, User Researchers, Interaction Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.

Your role will include:

• Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
• Collaborating with stakeholders to define measurable service goals and objectives.
• Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience.
• Integrating design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.
• Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals.
• Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.
• Working closely with user researchers to integrate user insights into service design decisions.
• Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions.
• Conducting usability testing and gather user feedback to continuously refine and improve service experiences.
• Staying up-to-date with industry trends, emerging technologies, and best practices in service design.

All applicants must hold UK security clearance to Developed Vetting level. We are specifically looking for candidates with both technical and business focused skills, who can articulate the outcomes and value of their work, and have working experience in some of the following:

• Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
• Strong understanding of user-centered design principles and methodologies.
• Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
• Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
• Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, process, and technology.
• Ability to translate user insights into actionable design solutions.
• Familiarity with agile and iterative design processes.
• Passion for creating exceptional service experiences and a deep empathy for users.

Our Defence and Security teams support clients to make the UK a safer place. From organisation change and project management to engaging with complex technology, we help the businesses and government organisations we work with to deliver the best services possible.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.