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For Companies At a Glance
- Tasks: Assist customers via email and manage contract paperwork.
- Company: Join a growing organisation with a focus on customer support.
- Benefits: Enjoy a hybrid work model with flexibility between home and office.
- Why this job: Gain valuable experience in customer service and administration while supporting a dynamic team.
- Qualifications: Familiarity with MS Excel and strong organisational skills required.
- Other info: This role starts as a 12-month contract with potential for permanent placement.
The predicted salary is between 28800 - 43200 £ per year.
We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent. This is a hybrid position with 3 days in the office and 2 days from home.
Key Responsibilities:
- Supporting customers, predominantly via email, with the removal process from their portfolio
- Administration for the contract paperwork
- Supporting the sales team and attending customer meetings
- Removing data from customer accounts
- Managing a designated mailbox
Key Skills:
- Previous use of MS packages, specifically Excel with the ability to view duplicate values
- Ability to prioritise workload effectively
Customer Support Administrator employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with common customer support tools and software. Since you'll be handling customer queries primarily via email, understanding how to navigate these platforms efficiently will give you an edge.
✨Tip Number 2
Brush up on your Excel skills, especially in identifying and managing duplicate values. This is a key requirement for the role, and demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, particularly in writing. As you'll be supporting customers through email, clear and concise communication is essential to ensure customer satisfaction.
✨Tip Number 4
Get comfortable with prioritising tasks. In a busy customer support environment, being able to manage your workload effectively will not only help you succeed but also impress your potential employers.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Administrator position. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support or administration. Mention specific examples where you have successfully managed workloads or used MS Excel to solve problems.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are interested in the role and how your skills align with the company's needs, particularly focusing on your ability to support customers and manage administrative tasks.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Support Administrator role.
How to prepare for a job interview at JR United Kingdom
✨Show Your Customer Support Skills
Be prepared to discuss your previous experience in customer support. Highlight specific examples where you successfully resolved customer issues, especially through email communication, as this will be a key part of the role.
✨Demonstrate Your Organisational Abilities
Since the role involves managing a designated mailbox and handling contract paperwork, showcase your organisational skills. You might want to mention any tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Familiarise Yourself with MS Excel
As proficiency in MS Excel is essential, brush up on your skills before the interview. Be ready to discuss how you've used Excel in past roles, particularly in identifying duplicate values or managing data effectively.
✨Prepare for Team Collaboration Questions
Since the position requires supporting the sales team and attending customer meetings, think about your experiences working in a team. Prepare to share examples of how you’ve collaborated with others to achieve common goals.
