Onboarding Manager

KYC Onboarding Manager

Location: Amersham, Buckinghamshire

Team: Operations

A leadership opportunity for an experienced KYC professional to manage and develop a team of 5 onboarding associates. The successful candidate will be responsible for ensuring efficient, compliant, and timely client onboarding (targeting a 48-hour turnaround), while driving process improvements and maintaining high regulatory standards.

Key Responsibilities:

• Lead and mentor the onboarding team to meet performance targets.
• Oversee day-to-day onboarding operations and ensure compliance with AML/KYC regulations.
• Act as an escalation point for client issues and maintain oversight of onboarding quality.
• Conduct audits and prepare performance and compliance reports.
• Identify and implement process improvements, including use of technology.

Requirements:

• Strong experience in KYC or client onboarding, with proven leadership experience.
• Knowledge of AML/KYC frameworks and regulatory compliance.
• Background in financial services or similar regulated industries preferred.
• Excellent communication and stakeholder management skills.
• Professional certifications (e.g., CAMS, ICA) are a plus.
• Process-focused, adaptable, and committed to high performance.

Please follow the steps to apply.