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- Tasks: Lead a team to create engaging visitor experiences at Ashby de la Zouch Castle.
- Company: Join English Heritage, a charity caring for historic sites across England.
- Benefits: Enjoy free access to all sites, discounts, and 25 days holiday plus more!
- Why this job: Make a difference in heritage while connecting with the community and visitors.
- Qualifications: Experience in customer service and strong leadership skills are essential.
- Other info: Flexible hours with guaranteed monthly pay; inclusive workplace culture.
The predicted salary is between 22000 - 30000 £ per year.
Location: Ashby De La Zouch Castle, South Street, Ashby de La Zouch, Leicestershire, LE65 1BR
Salary: £27,424 pro rata / 36 hours per week Wednesday - Sunday, April to October and 28 hours per week Thursday - Sunday, November to March / Permanent
Job type: Permanent
Ref: 16057
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Ashby de la Zouch Castle. This is a full-time role working 36 hours per week Wednesday - Sunday, April to October and 28 hours per week Thursday - Sunday, November to March. No history background? No problem. What is important to us is a passion for people and excellent customer service.
We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
As Ashby de la Zouch Castle Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You will optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You will also be involved in engaging the local community with what’s happening on site as well as ensuring that the site itself and its assets are safe and secure. You will be required to work weekends, Bank Holidays and New Year’s Day. Although your hours across the year will vary your pay will be annualised so that you have a consistent guaranteed payment each month.
Benefits include:
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
Everybody's welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Rachel Austin, on Rachel.Austin@english-heritage.org.uk. No agencies please.
Ashby De La Zouch Manager employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
Rachel.Austin@english-heritage.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Ashby De La Zouch Manager
✨Tip Number 1
Familiarise yourself with Ashby de la Zouch Castle and its history. Understanding the site's significance will help you connect with visitors and demonstrate your passion for heritage during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed visitor experiences in previous roles. Highlighting your ability to engage with diverse audiences will set you apart.
✨Tip Number 3
Network with current or former employees of English Heritage. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the role.
✨Tip Number 4
Be ready to discuss your leadership style and how you motivate a team. Prepare specific examples of how you've led teams in the past, as this role requires strong supervisory skills and the ability to inspire others.
We think you need these skills to ace Ashby De La Zouch Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what the Ashby De La Zouch Manager position entails. Focus on the key responsibilities and required skills, such as customer service experience and team leadership.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and management. Use specific examples that demonstrate your ability to lead a team and enhance visitor experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for heritage and community engagement. Mention how your skills align with the role and express your enthusiasm for working at Ashby de la Zouch Castle.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at English Heritage
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a great visitor experience.
✨Demonstrate Leadership Skills
As a manager, you'll need to inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully led a team in the past, particularly in a leisure or tourism environment.
✨Engage with Heritage and Community
Even if you don't have a history background, show your understanding of the importance of heritage. Discuss how you would engage the local community and enhance their experience at the site.
✨Prepare for Hands-On Scenarios
Since this role is hands-on, be ready to discuss how you would handle various situations on-site. Think about potential challenges you might face and how you would address them while ensuring visitor satisfaction.
