Credit & Collections Analyst

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you will thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you are solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you.

The Credit & Collections Analyst is responsible for managing client accounts and ensuring timely, accurate collection processes across the organization. In this role, you will perform complex credit and collection activities, maintain strong customer relationships, support team operations, and work closely with internal and external stakeholders to minimize bad debt. This role requires excellent communication, organizational, and problem-solving skills.

What You’ll Do

• Customer Relationship Management: Serve as the primary point of contact for accounts, addressing customer inquiries and disputes with a solution-oriented approach. Organize and lead debt resolution meetings with clients and internal stakeholders, building strong working relationships to prevent and resolve payment issues.
• Debt Collection: Contact customers regarding overdue payments through phone calls, emails, and letters. Negotiate payment arrangements and settlements. Monitor and resolve queries or disputes related to unpaid invoices. Escalate issues as needed to senior management or external collections agencies.
• Receivables & Reporting: Maintain accurate records of all communications with customers regarding outstanding balances. Prepare and submit reports on outstanding debts, collections progress, and trends.
• Customer Relationships: Maintain professional relationships with customers while ensuring prompt payment. Assist customers with queries relating to invoices, payment terms, and account balances.
• Continuous Improvement: Identify and recommend improvements to the credit control process. Stay up-to-date with industry best practices, payment trends, and legal requirements.

What You Have

• Experience: Minimum of 1-2 years in credit control or collections, with a track record of reducing bad debt. Experience with international collections or working with diverse customer bases.
• Technical Skills: Experience in accounting and collections software.
• Communication & Negotiation: Strong communication and negotiation skills, with the ability to work effectively with clients and internal stakeholders.
• Skills: High level of attention to detail and accuracy. Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Education: A relevant qualification in finance, accounting, or credit management.

What We Offer

• Holiday - 25 days holiday and 4 Wellness days per year + bank holidays, ability to carry 5 days over each year to encourage a healthy work-life balance!
• Health cash plan employer paid at level 3. (Option to upgrade plan to level 4, 5 or 6 + add family members at employee’s expense);
• Group life assurance - employer paid;
• Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution;
• Cycle to work;
• Employee discounts platform - through Reward Gateway;
• Dental insurance - preference premiums at employee’s cost + option to add family members;
• Employee assistance plan (EAP) & Full Calm subscription;
• Maternity/parental leave policy & Sabbatical leave policy.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com.