Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ServiceNow projects, focusing on ITSM and Telecom solutions.
- Company: Join a global IT service provider based in Reading, UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of innovative projects that shape the future of IT services.
- Qualifications: Experience in ServiceNow and strong knowledge of ITIL processes required.
- Other info: Ideal for tech-savvy individuals looking to make an impact in IT.
The predicted salary is between 48000 - 72000 £ per year.
Position: ServiceNow Architect (Telecom domain preffered)
Job Locations: Reading, UK
Employment Type: Permanent/Contract – 6 months to start with
Looking for short joiners.
About Company:
Prodapt is the largest & fastest growing specialized firm serving in Connectedness vertical.
Present across 5 continents, delivering futuristic solutions & AI-driven services to global CSPs, and digital platform & software firms. Prodapt’s customers range from telecom operators, digital/multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies and innovations.
Roles & Responsibilities:
- Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.
- Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
- Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
- Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
- Facilitate roll out of new applications and modules in ServiceNow
- Identify system deficiencies, recommend solutions as a trusted advisor to clients
- Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, testing and production environments
- Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Flexible and has the ability to manage multiple projects concurrently
- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
- Understanding of Agile based approach to software development (SCRUM experience a plus)
- Ability to work remotely and largely unsupervised, and to deliver to written requirements
- Effective communication skills via verbal and non-verbal methods
- Strong attention to detail
- Problem solving ability
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
- Effectively manage and execute high level tasks assigned via \’stories\’
- Assists junior analysts through project(s) lifecycles
- Manages work against an often-demanding timeline
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Secondary Skills
- Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
- Understanding of the project delivery lifecycle and processes
- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
- Strong interpersonal skills with the ability to work well with all levels of staff
- Consultative and analytical approach
- Real world exposure to cloud technologies and S-a-a-S
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.
Interview Process:
- 2 Technical Interviews with Internal Team & Client
ServiceNow Architect employer: Prodapt
Contact Detail:
Prodapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect
✨Tip Number 1
Make sure to highlight your practical experience with ServiceNow and its various modules like ITSM, ITAM, and CSM during networking opportunities. Engage in conversations with professionals in the field to showcase your expertise and learn about potential openings.
✨Tip Number 2
Join relevant online forums and communities focused on ServiceNow and ITSM. Participating in discussions can help you stay updated on industry trends and may lead to job referrals from fellow members who are aware of openings.
✨Tip Number 3
Consider attending local meetups or conferences related to IT service management and cloud technologies. These events are great for networking and can provide insights into what employers are looking for in a ServiceNow architect.
✨Tip Number 4
Leverage LinkedIn to connect with recruiters and hiring managers in the IT service provider space. Tailor your profile to reflect your skills in ServiceNow and ITIL processes, making it easier for them to find you when searching for candidates.
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and relevant ITSM tools. Emphasize your knowledge in ITAM, CSM, ITOM, and IRM, as well as any cloud technologies you've worked with.
Craft a Strong Cover Letter: In your cover letter, explain why you are the perfect fit for the ServiceNow Technical Architect role. Mention specific projects where you've successfully implemented ITSM tools and how your consultative approach has benefited previous employers.
Showcase Your Interpersonal Skills: Highlight your strong interpersonal skills in your application. Provide examples of how you've effectively collaborated with different levels of staff and contributed to successful project delivery.
Demonstrate Your Analytical Approach: Illustrate your analytical skills by discussing how you've approached problem-solving in past roles. Include specific instances where your analytical mindset led to improved processes or outcomes in IT service management.
How to prepare for a job interview at Prodapt
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your hands-on experience with ServiceNow modules like ITSM, ITAM, and CSM. Highlight specific projects where you implemented or modified these components, as this will demonstrate your practical knowledge and problem-solving skills.
✨Understand the Project Delivery Lifecycle
Familiarize yourself with the project delivery lifecycle and processes relevant to ServiceNow implementations. Be ready to explain how you've navigated these stages in past projects, as this shows your understanding of the overall framework.
✨Demonstrate Strong Interpersonal Skills
Since the role requires working with various levels of staff, prepare examples that showcase your interpersonal skills. Discuss situations where you successfully collaborated with team members or stakeholders to achieve project goals.
✨Discuss Your Cloud Technology Experience
Given the emphasis on cloud technologies and SaaS, be ready to talk about your real-world exposure to these areas. Share specific instances where you leveraged cloud solutions in your ServiceNow implementations to enhance efficiency and effectiveness.
