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- Tasks: Manage a retirement lodge, coordinate activities, and provide top-notch customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be outgoing and organised.
- Other info: Work independently while being the go-to person for residents in a rewarding role.
The predicted salary is between 16114 - 24171 £ per year.
Salary: £20,142.86 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 am to 16:00 pm - 30 hours per week
Location: Charmans Lodge & Mews, Southwater, West Sussex, RH13 9JF
About the role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you'll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you'll be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more! This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills. Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you'll have an outgoing and friendly personality with a love of people. You'll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you'll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you'll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty. We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
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Contact Detail:
Churchill Retirement PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Lodge Manager - Charmans Lodge & Mews
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, especially their TORCH values: Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Highlight any relevant experience in customer service or administration during your conversations. Be prepared to share specific examples of how you've positively impacted customers' lives, as this role is all about making a difference for the Home Owners.
✨Tip Number 3
Showcase your organisational skills by discussing any past experiences where you successfully managed events or coordinated activities. This will demonstrate your ability to handle the varied responsibilities of the Lodge Manager role effectively.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations with residents or contractors. Being calm under pressure and showing good judgement are key traits for this position, so think of examples that illustrate your problem-solving abilities.
We think you need these skills to ace Part Time Lodge Manager - Charmans Lodge & Mews
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Lodge Manager position. Tailor your application to highlight relevant experience in administration, customer service, and any background in retirement living or similar sectors.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Emphasise your customer service skills and any administrative roles you've held, as these are crucial for the position.
Write a Strong Cover Letter: Your cover letter should express your passion for working with people and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage tasks independently and effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Churchill Retirement PLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a similar environment.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your experience with Microsoft Office applications, particularly Excel and Outlook. You might want to mention any relevant projects or tasks that showcase your organisational skills.
✨Highlight Your People Skills
As a Lodge Manager, you'll be interacting with residents regularly. Use the interview to highlight your interpersonal skills. Share stories that illustrate your ability to connect with people, manage conflicts, and create a friendly atmosphere.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing maintenance issues or organising events. Think of examples from your previous roles that demonstrate your problem-solving skills and ability to remain calm under pressure.
