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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts.
- Company: Join a growing business in Manchester focused on smooth IT operations.
- Benefits: Enjoy ongoing training, performance bonuses, free parking, and a competitive pension scheme.
- Why this job: Be part of a dynamic team where problem-solving meets customer service in a fast-paced environment.
- Qualifications: Experience in IT support, strong knowledge of Windows OS, and excellent communication skills required.
- Other info: Opportunities for certifications and professional development available.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.
What You’ll Be Doing:
- Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
- Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
- Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
- Managing Active Directory tasks such as user account creation, password resets, and permissions
- Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
- Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
- Assisting with basic network troubleshooting and connectivity issues
- Documenting solutions and contributing to the IT knowledge base for future support
- Supporting IT onboarding processes for new employees
What Experience We’re Looking For:
- Previous experience in a Help Desk, Service Desk, or IT Support role
- Strong knowledge of Windows OS and Microsoft 365 administration
- Experience with Active Directory (user management, password resets, group policies)
- Ability to troubleshoot hardware, software, and basic network issues
- Excellent communication skills, with the ability to support both technical and non-technical users
- Experience using ticketing systems and following ITIL-based service desk processes
- A proactive and customer-focused approach to problem-solving
- Desirable but not essential:
- Experience with Microsoft Azure or cloud-based IT support
- Knowledge of ITIL principles or certifications
What’s In It for You?
- Ongoing professional development and training
- Annual performance-based bonus
- Free on-site parking
- Competitive company pension scheme
- Opportunities to gain certifications
Contact Detail:
Found Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to demonstrate your hands-on experience with these systems during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to discuss specific examples of how you've resolved technical problems in the past, as this will showcase your problem-solving abilities.
✨Tip Number 3
Practice your communication skills, as you'll need to explain technical concepts to non-technical users. Consider role-playing scenarios where you help someone troubleshoot an issue, which can help you articulate your thought process clearly.
✨Tip Number 4
Research ITIL principles and be prepared to discuss how they apply to service desk operations. Understanding these frameworks will show that you're not only technically proficient but also knowledgeable about best practices in IT support.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS and Microsoft 365. Use specific examples of how you've resolved technical issues or improved customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and problem-solving. Mention your experience with ticketing systems and Active Directory, and explain how you can contribute to the company's success.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to assist both technical and non-technical users effectively.
Highlight Continuous Learning: Mention any ongoing professional development or certifications related to IT support, such as ITIL principles or cloud-based support, to show your commitment to growth in the field.
How to prepare for a job interview at Found Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Microsoft 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with users, emphasise your communication skills. Share instances where you successfully assisted non-technical users, showcasing your ability to explain complex concepts in simple terms.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL-based service desk processes can set you apart. Brush up on these principles and be ready to discuss how they apply to your previous roles, especially in relation to ticketing systems and issue resolution.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a common IT issue or manage a high volume of support requests, demonstrating your proactive approach and prioritisation skills.
