Professional Services Consultant

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritise their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

The Consultant partners with clients to ensure the successful implementation, customisation, optimisation, and ongoing management of Bitsight’s solutions. In this role, you will oversee the daily activities of Analysts assigned to your accounts, ensuring that SLAs and quality standards are consistently met. While you take ownership of your responsibilities, you will also receive guidance and direction from a Senior Consultant to support your growth and success. Consultants are well organised and strategic thinkers. Strong communication skills are important as this role will require you to present to senior leaders and provide recommendations with the requisite justification. This is a great position for a self-starter who’s looking for an opportunity to shine in a role in a growing, high priority, division of a fast-growing company.

Responsibilities

• Directly support and operate clients’ Bitsight programs, as jointly defined with each client
• Manage client programs to meet Key Performance Indicators (KPIs) set by client leadership
• Serve as the primary day-to-day point of contact for assigned clients
• Collaborate with internal team members to:

• Troubleshoot and resolve product/service issues
• Report on engagement progress
• Work cross-functionally with Customer Support, Sales, and Product teams
• Develop executive-level reports, materials, and presentations
• Set follow-up actions and communicate regular updates on active findings to all stakeholders

Requirements

• 3–5 years of experience in client-facing roles
• Eagerness to learn about Cybersecurity and Third-Party Risk Management (TPRM)
• Proven track record in consulting, customer success, support, or sales with strong project management skills
• Ability to explain technical concepts to non-technical stakeholders
• Capable of following basic troubleshooting procedures
• Excellent verbal, written, and interpersonal communication skills
• Strong planning and organisational abilities

Preferred experience or knowledge in:

• TPRM
• CISSP certification or similar cybersecurity/information risk fields
• Salesforce and Google Suite
• Remote collaboration and teaming tools

Diversity

Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture

We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfil your professional goals and expand your skills.

Open-minded

If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications. Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act. The anticipated hiring base salary range for this position is US$75,000 to $90,000 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight’s good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.