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For Companies At a Glance
- Tasks: Be the friendly voice for customers, helping with queries and resolving issues.
- Company: Join a dynamic team in Harlow focused on exceptional customer service.
- Benefits: Enjoy a £28,000 salary, 25 days holiday, and regular team socials.
- Why this job: Perfect for those who love people and want to make a difference in customer experiences.
- Qualifications: Previous D2C customer service experience and excellent communication skills are essential.
- Other info: Passion for sport is a bonus; Zendesk experience is desirable.
The predicted salary is between 22400 - 33600 £ per year.
Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers? We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.
About the Role
You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.
Key Responsibilities:
- Responding to customer inquiries about products and orders
- Processing orders and handling returns or exchanges
- Troubleshooting and resolving customer issues professionally
- Making tailored product recommendations to improve the customer journey
- Updating CRM and support systems accurately (Zendesk experience is a plus)
What We’re Looking For:
- Previous experience in D2C customer service
- Excellent written and verbal communication skills
- Ability to remain calm and solutions-focused under pressure
- Highly organised, with strong attention to detail
- A passion for sport is a plus!
- Experience with Zendesk or similar customer service platforms (desirable)
What’s on Offer:
- £28,000 salary
- 25 days holiday
- Regular team socials and a supportive team culture
- Comprehensive onboarding and training
- Opportunities for career growth
If you’re ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!
Contact Detail:
SC4 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the products and services we offer at StudySmarter. Understanding our offerings will help you engage with customers more effectively and demonstrate your passion for delivering exceptional service.
✨Tip Number 2
Practice your communication skills, both written and verbal. As a Customer Service Representative, you'll need to convey information clearly and professionally, so consider role-playing scenarios or using mock calls to build your confidence.
✨Tip Number 3
Get comfortable with customer service platforms like Zendesk. If you have experience with similar tools, brush up on their features, as being tech-savvy can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to handle pressure by preparing examples of past experiences where you successfully resolved customer issues. This will demonstrate your calmness and solutions-focused approach during the interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any direct-to-consumer roles. Emphasise your communication skills and ability to handle inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've resolved customer issues or improved their experience.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, attention to detail, and familiarity with CRM systems like Zendesk. Use keywords from the job listing to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at SC4 Recruitment Limited
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your empathy and communication skills.
✨Demonstrate Problem-Solving Abilities
Employers want to see how you approach challenges. Think of specific instances where you've resolved customer issues effectively. Highlight your calmness under pressure and your ability to find solutions quickly.
✨Familiarise Yourself with Zendesk
If you have experience with Zendesk or similar platforms, make sure to mention it. If not, do a bit of research beforehand to understand its functionalities, as this could give you an edge during the interview.
✨Express Your Passion for Customer Service
Let your enthusiasm for delivering exceptional customer service shine through. Share why you enjoy helping customers and how you believe great service can enhance their experience, especially in a fast-paced environment.
