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- Tasks: Be the friendly voice for customers, helping with queries and resolving issues.
- Company: Join a dynamic team in Harlow focused on exceptional customer service.
- Benefits: Enjoy a £28,000 salary, 25 days holiday, and regular team socials.
- Why this job: Perfect for those who love people and want to make a real impact.
- Qualifications: Previous D2C customer service experience and excellent communication skills required.
- Other info: Passion for sport and Zendesk experience are a plus!
The predicted salary is between 22400 - 33600 £ per year.
Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers? We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.
About the Role
You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.
Key Responsibilities:
- Responding to customer inquiries about products and orders
- Processing orders and handling returns or exchanges
- Troubleshooting and resolving customer issues professionally
- Making tailored product recommendations to improve the customer journey
- Updating CRM and support systems accurately (Zendesk experience is a plus)
What We’re Looking For:
- Previous experience in D2C customer service
- Excellent written and verbal communication skills
- Ability to remain calm and solutions-focused under pressure
- Highly organised, with strong attention to detail
- A passion for sport is a plus!
- Experience with Zendesk or similar customer service platforms (desirable)
What’s on Offer:
- £28,000 salary
- 25 days holiday
- Regular team socials and a supportive team culture
- Comprehensive onboarding and training
- Opportunities for career growth
If you're ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!
Contact Detail:
SC4 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the products and services we offer at StudySmarter. Understanding our offerings will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you prepare for the types of inquiries you might receive and how to respond professionally.
✨Tip Number 3
If you have experience with Zendesk or similar platforms, be ready to discuss specific examples of how you've used these tools to enhance customer interactions. This will show that you're not only familiar with the technology but also know how to leverage it effectively.
✨Tip Number 4
Showcase your passion for customer service during any interactions. Whether it's through your enthusiasm in conversations or your willingness to go the extra mile, demonstrating this passion can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any direct-to-consumer roles. Emphasise your communication skills and ability to handle inquiries professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to enhance the customer experience. Mention any specific experiences that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Skills: In your application, specifically mention your experience with CRM systems like Zendesk, as well as your organisational skills and ability to remain calm under pressure. These are key attributes for the role.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention your passion for sport if applicable, as it aligns with the company culture and could set you apart from other candidates.
How to prepare for a job interview at SC4 Recruitment Limited
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your empathy and communication skills.
✨Demonstrate Problem-Solving Abilities
Employers want to see how you approach challenges. Think of specific instances where you've resolved customer issues effectively. Highlight your calmness under pressure and your ability to find solutions quickly.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their values and customer service philosophy will help you tailor your responses and show genuine interest in the role.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or managing multiple inquiries at once. Practising your responses to these scenarios can help you feel more confident during the interview.
