Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional hospitality at major events.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues like London Stadium.
- Benefits: Enjoy competitive pay, flexible hours, and free meals on event days.
- Why this job: Be part of an exciting atmosphere with world-class events and a vibrant team culture.
- Qualifications: 1-2 years in hospitality; leadership experience preferred but no degree required.
- Other info: Work at a venue hosting major events, including Premier League football and concerts.
Delaware North UK is hiring a casual Hospitality Manager to join our team at the fantastic London Stadium, in Stratford, East London. Do you want to manage exciting event day hospitality and non-event day conferences at the ultimate premium lounge? As a Manager in Hospitality, you will be driving the team to provide exceptional leadership, managing team members to deliver great guest experiences through first-class customer service across our range of quality offerings, including panoramic views in BM6, one of our 9 premium suites, 16 boxes, and premium bars, covering a range of services for over 3,000 guests.
With a fantastic 2025 underway and eager preparation to kick off our next footballing season, we cannot wait for our valued team to elevate more exciting atmospheres. So, are you the Hospitality Manager we are looking for, ready to share your operational passion, strong leadership, and team guidance skills? Apply now to join us at the heart of East London sports and entertainment.
What’s in it for me?
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet.
As our team member, you’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
- Free meal on event days
- Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025
Responsibilities
- Proactively lead teams, establishing a hands-on approach to the operation
- Guide and direct team members, developing a strong frontline, and promoting customer service excellence and efficiencies
- Elevate the guest experience, supporting team members to deliver top-tier service and satisfaction
- Effectively manage operational excellence, including inventory, staffing, and performance metrics
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence
Qualifications
- 1 - 2 years’ experience in a related hospitality role; no degree required
- Experience supervising and leading small and large-scale hospitality teams
- Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
Hourly Maximum Rate
GBP £25.90/Hourly
Work Location: Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting world-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests.
There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with Sam Fender, with a homecoming performance from East London giants, Iron Maiden in 2025. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.
Hospitality Manager, London Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager, London Stadium
✨Tip Number 1
Familiarise yourself with the London Stadium and its unique offerings. Understanding the venue's layout, including the premium suites and bars, will help you demonstrate your knowledge during interviews and show your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Delaware North UK. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Hospitality Manager position.
✨Tip Number 3
Highlight your leadership experience in hospitality settings. Be prepared to share specific examples of how you've successfully managed teams and improved guest experiences, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on upcoming events at the London Stadium. Being knowledgeable about major events like concerts and sports matches will allow you to speak passionately about how you can enhance the guest experience during these occasions.
We think you need these skills to ace Hospitality Manager, London Stadium
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills and any specific achievements in customer service that align with the role at Delaware North UK.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to lead teams and enhance guest experiences, particularly in high-pressure environments.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed teams or events. Include details about your experience in the Food & Beverage industry and how it relates to the responsibilities outlined in the job description.
Show Enthusiasm for the Role: Convey your excitement about working at London Stadium and being part of major events in 2025. Let your personality shine through in your application to show that you are not just qualified, but also genuinely interested in the position.
How to prepare for a job interview at Delaware North
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about managing events and providing exceptional guest experiences, especially in a vibrant venue like London Stadium.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight any experiences where you guided team members to achieve high levels of customer service and operational excellence.
✨Know the Venue and Its Events
Research the London Stadium and its upcoming events. Being knowledgeable about the venue's history and the types of events it hosts will show your genuine interest and help you connect with the interviewers.
✨Emphasise Compliance and Safety Knowledge
Since the role involves ensuring compliance with health and safety regulations, be prepared to discuss your understanding of these standards. Share any relevant experiences where you maintained safety and hygiene in a hospitality setting.
