Assistant Director, Rooms

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

As Assistant Director, Rooms, the strategic support and leadership you provide to your teams will ensure exceptional service standards, maximised operating results and memorable guest experiences.

Salary Range: $85,000 - $90,000 per annum based on previous experience

Summary of Responsibilities:

• Lead and manage the Rooms operations in the 700 Acre Property – Housekeeping, Laundry, Signature Cabin Experiences, Capital Projects, and cleanliness of the Property & Main Lodge.
• Support Housekeeping as required during busy periods to assist the Director of Housekeeping.
• Communicate and direct the execution of luxury services needed to achieve our VOG and LQA goals.
• Monitor regular progress directly for the Housekeeping and Laundry.
• Responsible for the accurate monthly forecast Guest Supplies, Cleaning Supplies, Contract Services, Equipment Repairs/Rental and Complete Laundry forecast & P&L.
• Achieve targets for the productivity & payroll of Housekeeping & Room Attendants.
• Participate in Budget process in support to Director of Rooms.
• Recognised as active member of the Extended Executive Committee who is committed to the ongoing development of our leadership group.
• Oversee employee and leadership development, planning, recruitment, selection and goal setting through the PMP.
• Oversee the effective development and deployment of the rooms division training programs focusing in the Housekeeping and Laundry Department.
• Participate in the development and execution of the recruitment and retention strategies for the division – focusing in the Housekeeping and Laundry Department.
• Maintain appropriate staffing levels in accordance with staffing guidelines and anticipated business volumes.
• Select, train and develop Housekeeping & Laundry Leaders to ensure timely recruitment and career growth.
• Build and maintain positive employee relations, attending monthly communication meetings.
• Ensure appropriate and timely recognition for teams and participate in organizing divisional and hotel recognition events.
• Ensure continuous improvement in the awareness of Rooms Division’s workplace Health & Safety including WCB, Fire safety and emergency procedures.
• Work closely with Front Office Manager to manage the response to guest concerns as required, including effective and timely follow up.
• Ensure existing environmental initiatives are adhered to, and any new and innovative environmental opportunities are implemented.
• Involved and active within the Service Excellence Committee and Heartist Recognition Committee.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Qualifications:

• Previous experience, 3 to 5 years in a senior department head position within the rooms division, is required.
• Computer literate in Microsoft Windows applications, Opera, Royal Service Manager, Watson and T&A required.
• University/College degree/diploma in hospitality and/or business is preferred.
• Strong interpersonal, communication, and problem-solving abilities.
• Highly organised, goal and results-oriented person, with proven ability to execute plans and manage change effectively.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Analytical skills, strength as a developer & a leader of others, creativity and strong planning skills are essential for this position.
• Proven ability to achieve goals, multi-task and set priorities based on a constantly changing business environment.

Additional Information:

• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Job Perks & Benefits:

• Subsidised staff accommodation assistance provided.
• One complimentary meal per shift in our staff cafeteria.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability).
• Comprehensive wellness platform for employee mental health and wellbeing support.
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course.
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events.
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com