IT Service Continuity Manager

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

We’re looking for an IT Service Continuity Manager to join our growing team. As part of the Governance, Risk and Compliance team and reporting into the Head of Governance, Risk and Compliance, the role holder is responsible for the design, implementation and ongoing management of the IT Service Continuity framework for TU-UK. The role is key in driving forward the disaster recovery/resilience posture and enables the executive to make informed investment decisions to improve the disaster recovery/resilience posture.

Day to Day You’ll Be:

• Maintain and mature the Disaster Recovery (DR) posture view which is accepted by the executive.
• Assure DR/operational resilience compliance with TU policy and regulatory requirements (FCA, ICO).
• Design, implement and ongoing management of the IT Service Continuity framework.
• Maintain, mature and report controls to assure product/internal service adherence with DR/operational resilience policy and framework non-functional requirements.
• Create and maintain an annual disaster recovery/resilience exercise and test schedule.
• Plan and coordinate disaster recovery/resilience exercises and tests, report outcome and assure issues are tracked to resolution.
• Ensure IT Operations Business Continuity deliverables are completed within the deadlines.
• Collaborate and provide technology resilience thought leadership in partnership with the Operational Resilience and Business Continuity Manager and global peers to drive improvements and efficiencies.

Essential Skills & Experience:

• Educated to degree level or otherwise suitable experience.
• Proven track record in stakeholder management and driving governance led cultural change at all levels.
• Effective matrix management from executives to associates with demonstrable deliverables.
• Experience of enterprise IT and cloud technologies.
• Experience of IT/Business Continuity Planning and Crisis Management within large organisations, supporting business areas in performing risk and impact assessments.
• Understanding of resilience across business operations, cyber/technology and 3rd-party/supplier disciplines – ideally within the Financial Services industry.

At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service).
• Global paid wellness days off + a bonus day off to celebrate your birthday.
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan.
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools.
• Access to our diversity forums and communities so you can get involved in causes close to your heart.

If there’s something on the list of essential/desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us.

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.