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- Tasks: Join our Client Engagement team, answering calls and emails while providing top-notch service.
- Company: Psicon is a leading neurodevelopmental service supporting NHS trusts with autism and ADHD assessments.
- Benefits: Enjoy 32 days of annual leave, flexible schemes, well-being days, and free breakfast!
- Why this job: Be part of a vibrant team dedicated to exceptional client care and innovative service delivery.
- Qualifications: Experience in customer-focused admin roles with excellent communication and interpersonal skills required.
- Other info: Candidates will undergo a safer recruitment process, including DBS checks and referencing.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
We have an exciting opportunity that has come available to join our Client Engagement team. Principle duties and responsibilities will include but not limited to:
- Answering telephone calls and responding to email enquiries.
- Providing a knowledgeable and friendly service to our clients.
- Contacting clients to ensure they are engaged with our processes.
- Ensuring that the highest level of customer service is provided to every individual you have contact with in the role, in line with Psicon’s organisational goals.
- Completing detailed and accurate records of every client contact.
Person Specification
- Experience of working within a customer focused administration role.
- Excellent interpersonal & judgement skills.
- Experience of working to KPI targets and tight deadlines whilst balancing competing priorities within a busy environment.
- Ability to work under pressure whilst maintaining a calm professional demeanour.
- Committed to providing the best quality service and achieving the highest standards of client care.
- Outstanding communication skills and the ability to communicate with diverse groups of individuals.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of:
- The best possible customer service
- The most efficient and effective clinical work
- A thriving and engaged workforce
- A truly inclusive organisation.
Benefits Include
- Enhanced annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Birthday lie in.
- Free breakfast, including 'pastry Mondays'.
- Funded social events.
- Staff well-being bursary scheme.
Additional Information / Contacting Us
For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information. Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you. Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK. Successful candidates will be invited to a recruitment event to meet our team and learn more about Psicon and our services on 2nd July.
Client Engagement Administrator employer: Psicon Ltd
Contact Detail:
Psicon Ltd Recruiting Team
recruitment@psicon.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Administrator
✨Tip Number 1
Familiarise yourself with Psicon's mission and values. Understanding their commitment to providing high-quality psychological support will help you align your responses during the interview, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare examples from your previous roles that demonstrate your customer service skills and ability to work under pressure. Highlighting specific situations where you successfully managed client interactions can set you apart from other candidates.
✨Tip Number 3
Research common challenges faced in client engagement roles within healthcare settings. Being able to discuss these challenges and how you would address them shows your proactive approach and understanding of the role's demands.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for a position that requires outstanding interpersonal skills.
We think you need these skills to ace Client Engagement Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Engagement Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer-focused administration roles. Use bullet points to make it easy to read and include specific examples of how you've met KPI targets and provided excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your interpersonal skills and ability to work under pressure, providing examples that demonstrate your commitment to high standards of client care.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Psicon Ltd
✨Know the Company
Before your interview, take some time to research Psicon. Understand their mission, values, and the services they provide. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Client Engagement Administrator, you'll need to provide excellent customer service. Prepare examples from your past experiences where you've successfully handled client inquiries or resolved issues, highlighting your interpersonal skills and ability to work under pressure.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations related to client engagement. Think about scenarios where you had to manage competing priorities or meet tight deadlines, and be ready to discuss your thought process and actions.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or the specific challenges faced by the Client Engagement team. This shows your enthusiasm and helps you gauge if it's the right fit for you.
