Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support surgeons with Stryker's Hip and Knee products during surgeries and enhance customer service.
- Company: Join Stryker, a global leader in medical technology, improving healthcare for over 150 million patients yearly.
- Benefits: Enjoy a dynamic work environment with opportunities for travel, training, and professional growth.
- Why this job: Be part of a mission-driven team that values ethics, collaboration, and innovation in healthcare.
- Qualifications: Strong communication skills, knowledge of anatomy, and a willingness to learn about robotic procedures required.
- Other info: Key regional coverage includes Leeds, York, Hull & Northallerton; valid driving license needed.
The predicted salary is between 36000 - 60000 £ per year.
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimising customer service, growing existing accounts through technical expertise. The Product Support Specialist – Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
- Stryker Citizen always demonstrates outstanding ethics. Treats customers and employees with respect, and represents the company in the best possible light.
- Knowledge: Communicates essential benefits of products and their clinical applications.
- Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales.
- Business Planning: Constructs a basic business plan with input from mentor/manager. Plans daily, weekly, and monthly activities in partnership with mentor and RSM.
- Sales Skills: Develops rapport, understands the importance of relationships, uses open questioning techniques, and has good knowledge of key brands to open sales opportunities.
- Commercial Awareness: Understands multiple stakeholders in decision-making and asks appropriate questions to identify them.
- Discretion/Latitude/Impact: Works under close supervision, keeps supervisor informed, and can overcome some challenges without serious effects on revenue or budget.
- Achieve sales results aligned with targets and KPIs.
- Plan, prioritise, and execute activities and support for customers.
- Segment the sales area, focusing on expanding existing customers and supporting growth with the Sales Team.
- Support and maintain existing customer relationships to ensure satisfaction and collaboration.
- Develop strategies with customers to strengthen Stryker's position.
- Communicate and negotiate effectively to ensure profitable and sustainable relationships.
- Observe market trends and analyse the responsible area.
- Address challenges with customers and develop solutions with support from RSM/Sales Team.
- Participate in meetings to discuss organisational and business issues.
- Manage customer data using IT-based CRM tools.
Clinical/Technical Expertise:
- The ideal candidate will have strong knowledge of anatomy, especially Lower Limb, Hips, and Knees, possibly from a Physiotherapy background.
- Provide clinical and technical support to surgeons and hospital staff before, during, and after surgeries.
- Train and guide staff in the use of Stryker’s Mako robot, including setup, breakdown, and intra-operative activities.
- Use proprietary software for pre-operative planning and assist with implant sizing and positioning.
- Troubleshoot and resolve technical issues independently or escalate appropriately.
- Collaborate with Field Service to ensure technical issues are resolved and maintenance is performed.
- Build knowledge of implants, instrumentation, and robotic applications to become a trusted case coverage resource.
- Educate staff on the clinical benefits and best practices for using the robot.
- Complete necessary training and obtain certifications for robotic and manual procedures.
- Develop the ability to cover complex hip and knee procedures, including revisions.
Key Talents / Skills:
- Excellent communication skills in English.
- Outgoing, persuasive, and able to handle differing beliefs or values.
- Confident, persistent, patient, and self-motivated.
- Analytical, planning, and flexible to change.
- Strong teamwork and networking abilities.
- Commercial awareness and a valid driving licence.
- Ability to discuss medical and economic issues confidently with customers.
- Sales skills, assertiveness, service and solution orientation, OR experience.
- Willingness to travel, positive attitude, and ownership of work.
- Ability to build relationships, work in teams, and achieve goals with integrity and ethics.
- Key regional coverage will include Leeds, York, Hull & Northallerton.
Stryker is a global leader in medical technologies, driven to improve healthcare outcomes with innovative products across MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually.
Product Support Specialist, Robotic & Manuel employer: Stryker
Contact Detail:
Stryker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist, Robotic & Manuel
✨Tip Number 1
Familiarise yourself with Stryker's products, especially the Mako robotic system and joint replacement technologies. Understanding the technical aspects and clinical applications will help you engage effectively with surgeons and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the orthopaedic field, particularly those who have experience with robotic surgery. Attend relevant conferences or workshops to build connections and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your approach to customer service and relationship building. Think of specific examples where you've successfully managed client relationships or resolved issues, as this role heavily relies on maintaining strong connections with customers.
✨Tip Number 4
Stay updated on market trends and competitors in the orthopaedic sector. Being knowledgeable about the industry landscape will not only impress your interviewers but also show your commitment to understanding the business environment you'll be working in.
We think you need these skills to ace Product Support Specialist, Robotic & Manuel
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Support Specialist at Stryker. Familiarise yourself with their products and the specific skills required, such as clinical knowledge and customer service expertise.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication skills, technical expertise, and any experience in sales or customer support within the medical field.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your background in anatomy or customer service can contribute to Stryker's success in the Joint Replacement business.
Showcase Your Soft Skills: In your application, emphasise your interpersonal skills, teamwork, and ability to build relationships. Provide examples of how you've successfully navigated challenges or worked collaboratively in previous roles.
How to prepare for a job interview at Stryker
✨Know Your Products Inside Out
Make sure you have a solid understanding of Stryker's Hip and Knee products, as well as the Mako surgical system. Be prepared to discuss their clinical applications and benefits, as this will demonstrate your technical expertise and ability to support surgeons effectively.
✨Showcase Your Customer Service Skills
Emphasise your commitment to outstanding customer service during the interview. Share examples of how you've built relationships with clients in the past and how you plan to maintain and grow existing accounts at Stryker.
✨Demonstrate Your Communication Abilities
As a Product Support Specialist, you'll need excellent communication skills. Practice articulating complex medical concepts clearly and confidently, and be ready to discuss how you would educate staff on using the Mako robot effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of specific scenarios where you've had to troubleshoot issues or develop solutions, especially in a clinical or sales context, and be ready to share those experiences.
