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- Tasks: Provide remote and on-site technical support for assistive technology systems.
- Company: Join a family-run business dedicated to enhancing patient care through innovative technology.
- Benefits: Enjoy a competitive salary, bonus, car allowance, pension, and 28 days holiday.
- Why this job: Make a real impact on patient independence and staff productivity while developing your career.
- Qualifications: Experience in customer support, technical helpdesk, and network troubleshooting is essential.
- Other info: Full UK driver's license required; travel across the North West is part of the role.
The predicted salary is between 24000 - 36000 £ per year.
Role: Technical Support Executive
Location: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office – up to 3 days a week visiting clients)
Product Speciality: Advanced Monitoring Assistive Technology
Salary: £32,000 per annum, bonus, car allowance, pension, 28 days holiday plus bank holiday.
Role Type: Technical Support Service, Technical Installation
This is an exciting opportunity to work as an Assistive Technology Executive in a fast-growing family run business committed to providing Assistive Technology solutions that have a significant effect on patient care. The role reports to the Assistive Technology Director and will provide remote technical support and on-site installation of systems to new and existing customers. In addition, the role involves the pro-active monitoring of systems and appropriate response in the field where necessary.
In this role you will:
Provide remote/telephone and onsite support to our end users
Work on site with clients installing assistive technology advance monitoring systems
Proactively monitor systems in the field and respond where necessary
Provide support to management where needed on day-to-day tasks
Carry out administrative, stock control and ad hoc duties as required
This is an ideal opportunity for someone to develop and build a career. Support, training and development will be provided in all aspects of the job.
The clientis a family run business committed to providing solutions that have a significant effect on resident independence, staff productivity and the ability to personalise resident care. By combining innovative technology, advanced monitoring capabilities, and automated alerts, patient well-being is enhanced and the burden on healthcare staff is reduced. Their solutions have proven real world evaluations; reducing falls, reducing the burden of manual turns, improving patient care with potential to generate significant cost savings. Their products are not just technological innovations, they are a testament to a commitment to provide the highest standard of care. They currently work with local authorities, care providers and individuals and their families throughout the UK. The business has a shared vision of the role that technology can play in changing people’s lives for the better. They believe that all individuals should be able to have the opportunity to live a safe, independent and fulfilling life and that technology, blended with human care can make this possible.
Experience/Requirements:
- Previous experience of working in a customer support type role
- Experience of working on a technical helpdesk
- Proven ability to identify issues and implement effective IT solutions
- Experience of working with networks, routers, connecting devices to communicate effectively
- Experience of monitoring system performance, improving and ensuring stability of client devices
- Passionate about providing excellent customer service
- Ability to demonstrate communication and problem-solving skills
- Demonstrate confidence and able to establish trust with clients
- Desire to learn new skills and develop across different roles
- Demonstrates a pleasant and professional manner at all times
- Ability and willingness to travel to customer locations across the North West
- Full UK drivers licence
To Apply
If you are suitable for this position, please send a copy of your CV. Alternatively call the recruitment team at Chemistree Solutions Ltd.
Chemistree is a pharmaceutical and healthcare recruitment specialist.
Technical Support Executive employer: Chemistree Solutions Limited
Contact Detail:
Chemistree Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Executive
✨Tip Number 1
Familiarize yourself with assistive technology and advanced monitoring systems. Understanding the products you'll be supporting will not only boost your confidence but also help you communicate effectively with clients.
✨Tip Number 2
Highlight your customer service experience during interviews. Since this role emphasizes excellent customer support, sharing specific examples of how you've resolved issues or improved client satisfaction can set you apart.
✨Tip Number 3
Prepare to discuss your technical troubleshooting skills. Be ready to explain how you've identified and solved technical problems in previous roles, especially related to networks and device connectivity.
✨Tip Number 4
Show your passion for improving patient care through technology. This company values a shared vision of enhancing lives, so expressing your commitment to this cause can resonate well with the hiring team.
We think you need these skills to ace Technical Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical helpdesk roles. Emphasize your ability to identify issues and implement effective IT solutions, as well as any experience with networks and devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully supported clients in the past and your desire to learn and develop new skills.
Highlight Relevant Skills: In your application, clearly outline your communication and problem-solving skills. Provide examples of how you've established trust with clients and handled technical challenges effectively.
Follow Application Instructions: Ensure you send your CV as specified in the job description. If applicable, mention your willingness to travel to customer locations across the North West, as this is an important aspect of the role.
How to prepare for a job interview at Chemistree Solutions Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with technical support and troubleshooting. Highlight specific examples where you've successfully identified issues and implemented effective IT solutions, especially in a customer support role.
✨Demonstrate Your Customer Service Passion
Since this role emphasizes excellent customer service, share stories that showcase your ability to communicate effectively and establish trust with clients. Make sure to convey your passion for helping others and improving their experiences.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss how you approach problem-solving in technical situations. Provide examples of challenges you've faced in previous roles and how you resolved them, particularly in relation to monitoring system performance and ensuring stability.
✨Express Your Willingness to Learn
The company values individuals who are eager to learn and develop new skills. Be ready to talk about your desire to grow within the role and how you plan to adapt to new technologies and responsibilities as they arise.
