Customer Engagement Coordinator

If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us! We offer generous benefits such as:

• Salary-sacrificing options up to $18,550 to increase your take-home pay
• Options for work-life balance
• Training through Activ’s RTO
• Various staff benefits from our corporate partners
• Employee assistance and wellbeing program
• An accepting and open environment to work and thrive in while giving back to the community

About the role

As a Customer Engagement Coordinator with Activ, you will manage a portfolio of new and existing customers, ensuring a positive customer experience, and that NDIS funding and appropriate services are secured to deliver on our customers' goals. As part of the Customer Experience team based in Wembley, you will travel weekly to visit families north of the river, maintaining strong relations with our existing customer base and internal stakeholders. This permanent full-time opportunity is a hybrid position where your time will be split across spending time at a variety of our offices in the metro region and at home. With a comprehensive induction and onboarding plan, we believe in looking after you. We will ensure that you are well trained and supported which in turn allows you to deliver a quality service to our customers.

A typical day in the role may look like:

• Meeting with prospective and current customers and their support networks face to face and via video calls
• Providing case management to a portfolio of up to 90 customers
• Designing options, creating opportunities and deciding with our customers
• Promoting Activ's services in a profitable and meaningful way to potential and existing customers
• Ensuring open and regular communication with all stakeholders during the planning process of the customer journey

The ideal candidate will have:

• Experience in the disability sector with detailed knowledge of NDIS funding and standards
• Experience working with family dynamics and culturally sensitive issues to deliver positive outcomes
• A willingness to learn and share knowledge with the ability to constructively challenge at any level to achieve outcomes
• Previous experience in successfully promoting services to diverse customers
• A valid driver’s licence and a willingness to use your private vehicle
• Cert III in Disability or Individual Support, OR willingness to work towards one desirable

Submitting your application is easy, all we need is your current CV and a few questions answered and then one of the team will be in touch. As a part of the recruitment process, you will be required to complete pre-employment screening, including a video interview. All applicants must have the right to work in Australia and be willing to get or already have:

• NDIS Worker Screening Check
• Working with Children Check
• National Police Clearance
• First Aid Certificate
• NDIS Worker Orientation Module

To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment.