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- Tasks: Coordinate service and maintenance schedules while delivering top-notch customer service.
- Company: Join Mitsubishi Electric, a leader in tech innovation for a sustainable future.
- Benefits: Enjoy 25+ days of leave, flexible work options, and comprehensive health benefits.
- Why this job: Be part of a dynamic team focused on positive change and personal growth.
- Qualifications: Previous scheduling experience and strong admin skills are essential.
- Other info: Join our fun sports and social club for events like theatre trips and paintball!
The predicted salary is between 30000 - 42000 £ per year.
About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. \”Changes for the Better\” represents the Mitsubishi Electric Group’s attitude to \”always strive to achieve something better\”, as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating \”an even better tomorrow\”.
Role summary:
The main purpose of the role is to carry out Service and Maintenance administration and scheduling of the commercial chiller field based engineering team with heavy focus on providing excellent customer service at all times, to invoice all completed works and to also provide support to the Regional Service Manager and other members of the Operations team of Service Coordinators.
The role requires a happy to help and positive attitude, strong administration skills, excellent organisational skills, excellent communication skills, time management, team work and welcomes new ideas with a positive mindset to change.
Skills/Experience:
- Previous scheduling experience within the same or similar field service sector
- High level of administration experience
- Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional,
- personable, numerate and resourceful.
- Excellent communication skills (both written and verbal).
- Analytical with excellent attention to detail.
- Excellent time management, multitasking skills and ability to meet deadlines set.
- Ability to work under pressure and use own initiative.
- Excellent business sense, commercial awareness and negotiation skills.
- Ability to work effectively both individually and as part of a team.
- Desirable skills SAP / CRM / Previous experience in a refrigeration / air conditioning / chiller sector
- IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Flexible Working – we offer a range of flexible working options that include working from home or hybrid working
- Pension
- Life Assurance
- Group Income Protection Scheme
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Service Co-Ordinator employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Familiarize yourself with the specific tools and software mentioned in the job description, such as SAP and CRM systems. Having a solid understanding of these platforms can give you an edge during the interview process.
✨Tip Number 2
Highlight your previous scheduling experience in similar fields. Be prepared to discuss specific examples of how you've successfully managed schedules and improved customer service in past roles.
✨Tip Number 3
Demonstrate your excellent communication skills by preparing to share instances where you've effectively collaborated with teams or resolved customer issues. This will show that you align with our commitment to providing excellent customer service.
✨Tip Number 4
Showcase your ability to work under pressure and manage multiple tasks. Prepare examples that illustrate your time management skills and how you've met deadlines in challenging situations.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Mitsubishi Electric Group's values and mission. Highlight how your personal values align with their commitment to continuous improvement and customer service in your application.
Tailor Your CV: Emphasize your scheduling experience and administration skills relevant to the service sector. Use specific examples that demonstrate your ability to manage time effectively and work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your excellent communication skills and how you can contribute to the team with a positive attitude and innovative ideas.
Highlight Relevant Skills: Make sure to showcase your IT literacy, particularly with Microsoft packages and any experience with SAP or CRM systems. This will demonstrate your readiness to handle the administrative aspects of the role.
How to prepare for a job interview at Mitsubishi Electric
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your positive attitude and willingness to help.
✨Demonstrate Your Organizational Abilities
Discuss your experience with scheduling and administration. Provide examples of how you have managed multiple tasks effectively, especially under pressure, to showcase your strong organizational skills.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve used both written and verbal communication to achieve successful outcomes in previous roles.
✨Embrace Change and New Ideas
Mitsubishi Electric values innovation and adaptability. Be prepared to discuss how you have welcomed change in your previous roles and contributed new ideas that improved processes or outcomes.
