Junior Technical Support Engineer / 1st Line Support Technician

Social network you want to login/join with: Junior Technical Support Engineer / 1st Line Support Technician, London col-narrow-left Client: Bluetownonline Location: London, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: a7d94ed088a7 Job Views: 9 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Job Title: Junior Technical Support Engineer Location: Enfield, North London Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends) About us BE DC Connect UK Ltd is a company focused on sustainable future solutions, powered by clean energy. We develop innovative solutions in power and digital infrastructure, providing managed hosting, colocation, and network services across the South East, including London, UK. Our facilities support Virtual Instances, Dedicated Servers, multi-server clusters, secure cages, or private suites, with 24/7 onsite staff and premium carrier-neutral transit. About the role We are hiring three (3) Junior Technical Support Engineers with salaries ranging from £27,000 to £33,000 per annum, depending on experience and skills. The ideal candidate should be a team player with excellent communication, interpersonal, and organizational skills, and must have good spoken and written English. The roles involve shift work, primarily night and weekend shifts, based at our Enfield Data Centre, with occasional visits to other Data Centres. About you Strong desire to learn new technologies Basic knowledge of the Internet, networking, TCP/IP protocols, and applications Ability to troubleshoot simple technical issues quickly and effectively with minimal supervision Manage and monitor support tickets Some experience with server hardware installation and management is preferred but not essential 12-18 months experience in a Technical Support or similar role Ability to work well in a busy team, learn quickly, and handle a wide range of issues Ability to assess, prioritize faults, and escalate when necessary #J-18808-Ljbffr