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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues in a fast-paced environment.
- Company: Join BE DC Connect UK Ltd, a leader in sustainable energy solutions and digital infrastructure.
- Benefits: Enjoy competitive salary, potential for contract extension, and a dynamic work environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a supportive team culture.
- Qualifications: Basic tech knowledge and 12-18 months experience in a similar role preferred.
- Other info: Shift work includes nights and weekends; ideal for flexible schedules.
The predicted salary is between 27000 - 33000 £ per year.
Location: Enfield, North London
Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)
About us
BE DC Connect UK Ltd is a company focused on sustainable future solutions, powered by clean energy. We develop innovative solutions in power and digital infrastructure, providing managed hosting, colocation, and network services across the South East, including London, UK. Our facilities support Virtual Instances, Dedicated Servers, multi-server clusters, secure cages, or private suites, with 24/7 onsite staff and premium carrier-neutral transit.
About the role
We are hiring three (3) Junior Technical Support Engineers with salaries ranging from £27,000 to £33,000 per annum, depending on experience and skills. The ideal candidate should be a team player with excellent communication, interpersonal, and organizational skills, and must have good spoken and written English. The roles involve shift work, primarily night and weekend shifts, based at our Enfield Data Centre, with occasional visits to other Data Centres.
About you
- Strong desire to learn new technologies
- Basic knowledge of the Internet, networking, TCP/IP protocols, and applications
- Ability to troubleshoot simple technical issues quickly and effectively with minimal supervision
- Manage and monitor support tickets
- Some experience with server hardware installation and management is preferred but not essential
- 12-18 months experience in a Technical Support or similar role
- Ability to work well in a busy team, learn quickly, and handle a wide range of issues
- Ability to assess, prioritize faults, and escalate when necessary
Junior Technical Support Engineer / 1st Line Support Technician employer: BluetownOnline
Contact Detail:
BluetownOnline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Support Engineer / 1st Line Support Technician
✨Tip Number 1
Familiarise yourself with the company’s services and technologies. Understanding BE DC Connect UK Ltd's focus on sustainable solutions and their offerings in managed hosting and network services will help you demonstrate your interest and knowledge during any discussions.
✨Tip Number 2
Brush up on your technical skills, especially around TCP/IP protocols and basic networking concepts. Being able to speak confidently about these topics can set you apart from other candidates and show that you're ready for the role.
✨Tip Number 3
Prepare for potential scenario-based questions. Think about how you would troubleshoot common technical issues or manage support tickets effectively. This will showcase your problem-solving abilities and readiness for the fast-paced environment.
✨Tip Number 4
Network with current or former employees if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during interviews.
We think you need these skills to ace Junior Technical Support Engineer / 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support or similar roles. Emphasise any knowledge of networking, TCP/IP protocols, and troubleshooting skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've successfully resolved technical issues in the past, and express your interest in working at BE DC Connect UK Ltd.
Highlight Soft Skills: Since the role requires excellent communication and interpersonal skills, make sure to include examples of teamwork and effective communication in your application. This will demonstrate your ability to work well in a busy team environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at BluetownOnline
✨Show Your Technical Knowledge
Brush up on your understanding of basic networking concepts, TCP/IP protocols, and troubleshooting techniques. Be prepared to discuss any relevant experience you have with server hardware installation or management, even if it's minimal.
✨Demonstrate Your Communication Skills
As a Junior Technical Support Engineer, you'll need to communicate effectively with both technical and non-technical team members. Practice explaining complex technical issues in simple terms, and be ready to showcase your interpersonal skills during the interview.
✨Highlight Your Teamwork Abilities
This role requires working well within a busy team environment. Share examples from your past experiences where you successfully collaborated with others to solve problems or complete tasks, emphasising your ability to learn quickly and adapt.
✨Prepare for Shift Work Questions
Since the position involves night and weekend shifts, be ready to discuss your availability and willingness to work these hours. Show that you understand the demands of shift work and how you plan to manage your time effectively.
