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For Companies At a Glance
- Tasks: Manage night reception, ensuring excellent customer service and handling guest requests.
- Company: Join a vibrant hotel known for its welcoming atmosphere and dedicated team.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Perfect for night owls who love interacting with people and solving problems.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude.
- Other info: Ideal for students looking for part-time work that fits around their studies.
The predicted salary is between 24000 - 36000 £ per year.
Role Responsibilities:
- Responsible for the running and control of the Night Reception ensuring all tasks are diligently delivered whilst maintaining exceptional customer service.
- Act as a first point of contact for the hotel, handling all requests, problem solving, disturbances, special requests and any other issues.
- Managing Check In/Check Out and assisting guests with luggage handling and storage.
Contact Detail:
Sun Street Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with common hotel management software and systems. Being tech-savvy can set you apart, as you'll be able to handle check-ins and check-outs smoothly.
✨Tip Number 2
Brush up on your customer service skills. As a Night Receptionist, you'll be the first point of contact for guests, so practice handling various scenarios with a calm and friendly approach.
✨Tip Number 3
Learn about the local area and attractions. Guests often ask for recommendations, and being knowledgeable will enhance their experience and show your commitment to excellent service.
✨Tip Number 4
Prepare for potential night-time challenges. Think about how you would handle disturbances or emergencies, as this will demonstrate your problem-solving skills during the interview.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Night Receptionist. Highlight key skills such as customer service, problem-solving, and multitasking in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or customer service. Include specific examples of how you've handled guest requests or resolved issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention why you are interested in the Night Receptionist position and how your skills align with the hotel's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Night Receptionist role.
How to prepare for a job interview at Sun Street Hotel
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've handled customer inquiries or complaints in the past, demonstrating your ability to provide exceptional service.
✨Demonstrate Problem-Solving Abilities
The role involves managing various requests and disturbances. Think of specific situations where you successfully resolved issues or adapted to unexpected challenges, and be ready to discuss these during the interview.
✨Highlight Your Organisational Skills
Managing check-ins and check-outs requires strong organisational skills. Prepare to explain how you prioritise tasks and manage time effectively, especially during busy periods.
✨Familiarise Yourself with Hotel Operations
Understanding the basics of hotel operations can set you apart. Research common procedures related to check-in/check-out processes and luggage handling, so you can speak confidently about them in the interview.
