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- Tasks: Manage daily operations, customer relations, and social media for a luxury car dealership.
- Company: Join Porsche Retail Group, a top UK dealer known for its iconic brand and excellent work environment.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, private medical insurance, and employee discounts.
- Why this job: Be part of a prestigious team in a unique showroom, enhancing your skills in a dynamic environment.
- Qualifications: Experience in administration, customer service, and social media management is essential.
- Other info: Work hours are Monday to Friday, with occasional events on evenings or weekends.
The predicted salary is between 36000 - 60000 £ per year.
Exciting News! Porsche Retail Group have an excellent opportunity for a Centre Support Manager to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Mayfair. This Studio concept dealership is a one-of-a-kind boutique style showroom, and the Porsche Centre Mayfair is only a 2-minute walk to the Ritz Hotel & Green Park tube station, with The Royal Green Park facing the building. The dealership has a barista service coffee bar and is surrounded by shops, cafés, bars and restaurants.
About the role
As the Centre Support Manager, you will be a member of the Dealership Management Team and have a pivotal role in the day-to-day operations of the whole Centre. You will provide an efficient and effective administration support service to the management team, including:
- Ensuring compliance with company, legal and brand operating guidelines
- Managing customer data and marketing event activities
- Creating, designing and implementing content, and managing social media platforms
- Managing customer relations including the day-to-day operation of the reception team, ensuring exemplary customer service standards at all times
This is a unique and diverse role, covering many disciplines from Reception Team Management, Facilities Management, Events Management and managing the Centres online social media platforms.
About the responsibilities
In the role of Centre Support Manager, you will manage and be responsible for:
- Adhering to the Operating Guidelines document relating to Facilities, Mystery shop, Training Records, Starters/Leavers and Marketing
- Efficiently rectifying Facilities issues
- Completing new starter/leaver paperwork
- Supporting management in meetings with employees, performance reviews, audits and business initiatives
- Ensuring strict confidentiality is maintained at all times
- Recording, maintaining and submitting the attendance register to the Human Resources Team for payroll processing
- Maintain employee training records and files confidentially
- Preparing correspondence for managers including presentations, letters, reports and memorandums
- Managing and coordinating all social activities within budget
- Developing business partnerships, sourcing suitable events, supervising events teams, attending monthly Group Marketing meetings and assisting with the marketing plan
- Managing Customer queries quickly and efficiently ensuring all details are recorded and updated
- Arrange any temporary/internal cover required for the reception or admin teams
About the rewards
As Centre Support Manager, you will work from 8am to 6pm Monday to Friday with a 1-hour lunch break, and the occasional evening or weekends if managing a Customer Event. There is a fantastic package on offer including:
- Bonus + VW Group car
- 25 days holiday per year plus bank holidays
- Private Medical Insurance
- Option of a 2nd VW Vehicle at preferential rates
- Life Assurance
- Staff preferential rates
- Employee Discounts Programme
- Employee Assistance Programme
About you
To be successful for the role of Centre Support Manager, you will need to have experience:
- Within a similar role in the motor trade
- Demonstrate strong administration and customer service skills
- Managing social media accounts and organising marketing activities/events
- Managing a team, including starters/leavers, rotas, holidays, training and appraisals
- Demonstrating exceptional organisation, planning and coordination skills with excellent attention to detail
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.
How to apply
Please note that eRecruitSmart is advertising the role of Centre Support Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Administration Manager
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Porsche Retail Group. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Showcase your experience in managing social media accounts and events by preparing examples of successful campaigns or initiatives you've led. This will demonstrate your capability to handle the diverse responsibilities of the role.
✨Tip Number 4
Prepare to discuss your organisational and planning skills in detail. Think of specific instances where you successfully managed multiple tasks or projects simultaneously, as this is crucial for the Centre Support Manager position.
We think you need these skills to ace Centre Support Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service, particularly within the motor trade. Emphasise your skills in managing social media accounts and organising marketing activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Porsche's brand values. Mention specific examples of how your previous roles have prepared you for the Centre Support Manager position.
Highlight Key Skills: In your application, clearly outline your exceptional organisation, planning, and coordination skills. Provide examples of how you've successfully managed teams and events in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ErecruitSmart
✨Research the Company
Before your interview, take some time to learn about Porsche Retail Group and its values. Understanding their brand and what they stand for will help you align your answers with their expectations.
✨Showcase Your Administration Skills
As a Centre Support Administration Manager, you'll need strong administrative skills. Be prepared to discuss your experience in managing customer data, handling paperwork, and ensuring compliance with guidelines.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare examples of how you've provided exceptional service in previous positions, especially in a fast-paced environment like the motor trade.
✨Prepare for Team Management Questions
Since you'll be managing a team, expect questions about your leadership style and how you handle team dynamics. Think of specific instances where you've successfully managed a team or resolved conflicts.
