Head of Business Analysis

A quick look at the role

The Head of Business Analysis oversees the development and/or implementation of change initiatives and IT application changes within Biffa. The role is responsible for the specification, selection, development and testing of new solutions, plus the enhancement and support of systems currently in use. The Head of Business Analysis therefore must have a good working relationship with key personnel in the business units to ensure technologies are aligned to business needs and meet the priorities and objectives of the business. The role may also entail the overseeing and mentoring of Business Systems Analysts.

Your core responsibilities

• Define and lead the Business Analysis strategy aligned with enterprise IT and business goals and serve as the senior liaison between business and technology stakeholders, ensuring clear understanding of requirements and business value.
• Define, standardise and govern the use of business analysis tools, frameworks, and methodologies.
• Ensure consistent high-quality production of BA deliverables, such as business cases, requirements documentation, user stories, process flows, and gap analyses.
• Create KPIs to measure performance.
• Oversee BA involvement in all IT projects and ensure effective participation throughout the solution delivery lifecycle.
• Track project outcomes and business impact to ensure delivered solutions meet original intent and drive value.
• Recruit, coach, and mentor a high-performing team of Business Analysts with diverse skills and domain expertise.
• Create tailored development plans to support individual growth, certifications and career progression.
• Establish a Business Analysis Community of Practice to foster knowledge sharing, innovation, and collaboration across teams.
• Work collaboratively with Business partnering and product function to develop ideas through to products and services.
• Ensure business analysis activities comply with internal governance frameworks, risk management policies, and data protection regulations.
• Collaborate with Enterprise Architecture, Solution architecture, process, Data Analytics, and IT infrastructure and Security teams to ensure holistic, scalable, and secure solutions.

Our essential requirements

• Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related discipline.
• 10 years of progressive experience in business analysis or IT consulting, with at least 5 years in a senior leadership role.
• Proven track record of leading cross-functional teams and large-scale digital transformation initiatives and leading a team of at least 15 but up to 40 individuals.
• Strong understanding of business processes, enterprise systems (e.g., ERP, CRM), and project delivery frameworks (Agile, Waterfall, Hybrid).
• Experience working with collaboration and workflow tools (e.g., JIRA, Confluence, Visio, BPMN, Power BI).
• Industry certifications such as CBAP, PMI-PBA, Agile BA, or SAFe are desirable.

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.