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- Tasks: Lead technical operations and ensure safety compliance across BT sites in Manchester.
- Company: Join CBRE Global Workplace Solutions, a leader in facilities management.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team focused on innovation and exceptional service.
- Qualifications: Knowledge in mechanical and electrical systems; trade qualifications preferred.
- Other info: Ideal for those passionate about technical excellence and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities.
You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager (TSM).
Key responsibilities are as follows:
- Promote the safe delivery of all activities regardless of discipline, circumstance and location
- Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
- Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover
- Interface with the TSMs and Technical SMEs for support, standards and process alignment
- Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team
- Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster
- Deliver and coordinate cluster technical meetings and toolbox talks
- Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements
- Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk
- Deliver maintenance across the Cluster to the BT Specification within the SI7 system
- Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained
- Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues
- Manage and coordinate subcontractors including quality checks on work undertaken
- Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met
- Support Procurement and Services team in developing relevant new supplier relationships
- Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover
- Ensure statutory compliance for planned maintenance works
- Ensure all on-site documentation is current and complete
- Work through and document the process to close out any relevant audit non-conformances
- Work under pressure, problem solve and to use initiative when necessary
- Contribute to the development of the maintenance budget and monitor compliance with the budget
- Hold and monitor the cluster inventory of tools, materials, PPE and equipment
- Coordinate delivery of small projects
- Review asset data and manage, update and verify asset data as required
- Manage asset warranties and building defects especially at project handover
- Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLAs as required
- Observe the site rules and maintain a smart appearance, leading by example at all times
- Perform any other reasonable duties as requested by the AOM or TSM
- Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner
- Assist in the preparation of emergency and contingency plans
- Review method statements and risk assessments, technical diagrams and communications
- Present and report technical information
- Able to prioritise workloads across the team to ensure deadlines are met
- Ensure that all issues are reported to the AOM
Person Specification:
- Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications
- Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
- Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction
- Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes
- Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service
- Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
- Risk Management - risk aware and applies the necessary controls
- Adaptability - is responsive and open to changing circumstance
- Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard
- Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop.
- Innovative - willing to really drive the innovation agenda within the Better Workplace Programme
- Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate
- Commercial - Good commercial awareness with strong financial skills related to operational services
Our mission: To build a world-class business through exceptional service and exceptional people.
Technical Supervisor employer: CBRE Global Workplace Solutions (GWS)
Contact Detail:
CBRE Global Workplace Solutions (GWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Supervisor
✨Tip Number 1
Familiarise yourself with the specific technical requirements of the role, especially in mechanical and electrical systems. This will not only help you understand the job better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees at CBRE Global Workplace Solutions. They can provide valuable insights into the company culture and expectations, which can be a great advantage when preparing for your interview.
✨Tip Number 3
Prepare to discuss your experience with health and safety regulations in detail. Given that safety is a primary consideration for this role, demonstrating your knowledge and commitment to compliance will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by providing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and guide others will resonate well with the responsibilities of a Technical Supervisor.
We think you need these skills to ace Technical Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical supervision, particularly in mechanical and electrical systems. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of health and safety regulations and your ability to manage teams effectively. Share specific examples of how you've successfully handled operational incidents or improved service delivery.
Showcase Your Technical Knowledge: Include details about your qualifications and experience in multiple disciplines such as mechanical, electrical, and public health. Highlight any certifications or training that support your expertise in these areas.
Demonstrate Customer Awareness: Provide examples in your application that illustrate your commitment to customer satisfaction. Discuss how you have responded to customer needs in previous roles and how you plan to maintain high standards in this position.
How to prepare for a job interview at CBRE Global Workplace Solutions (GWS)
✨Showcase Your Technical Knowledge
As a Technical Supervisor, you'll need to demonstrate your expertise in mechanical and electrical systems. Be prepared to discuss specific projects or experiences where you've successfully applied your technical skills, ensuring you highlight your depth of knowledge in at least one discipline.
✨Emphasise Safety Awareness
Safety is paramount in this role. Make sure to convey your understanding of health and safety regulations and how you've implemented them in past positions. Share examples of how you've promoted a safe working environment and handled any incidents effectively.
✨Demonstrate Leadership Skills
You'll be managing a team, so it's crucial to showcase your leadership abilities. Discuss your experience in supervising teams, managing performance, and how you've supported colleagues during peak workloads. Highlight any successful training or onboarding initiatives you've led.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of examples where you've had to respond quickly to operational incidents or customer issues, and be ready to explain your thought process and the outcomes.
