Pensions Customer Administrator

As a team, we are passionate about our people and aim to create an environment that supports colleagues to thrive, develop, and progress. We are seeking several NHS Pensions Customer Administrators to join our team and support the NHS Pensions Service. Could this be you? Our customers are central to our work, and this role is crucial in delivering excellent customer service to both internal and external clients. The NHS Pensions Customer Operations team handles customer needs across multiple workstreams. You will receive comprehensive training to ensure your success and will work as part of a connected team. This is an ideal opportunity for someone looking to start or advance their career in a supportive, friendly environment with a team dedicated to helping you excel. What do we offer? Hybrid working with flexibility to work mainly from home, with the option to work in the office if preferred or required 27 days of leave (increasing with service) plus 8 bank holidays Development opportunities Wellbeing and inclusion networks Excellent pension scheme Various salary sacrifice schemes Employee Assistance Programme offering 24/7 support for you and your loved ones Access to a wide range of benefits and discounts Main duties of the job Processing standard and non-standard casework using relevant guides and systems Performing administrative tasks and communicating with customers via phone and email Meeting performance and accuracy standards while complying with data protection, security, and vulnerable customer policies Following established processes to ensure consistent service Updating and maintaining customer records accurately with a clear audit trail For full role responsibilities, please see the attached job description. Vacancies are available in Newcastle and Fleetwood, with options for hybrid and flexible working. Our Fleetwood team members will soon be relocating to a new office in Blackpool. About Us The NHS Business Services Authority (NHSBSA) manages the NHS Pension scheme, processes prescriptions, and more. Our services impact millions, and we prioritize customer needs and people at the heart of our organization. Join us and grow your career in a meaningful environment. We are recognized as one of the UK\’s Best Big Companies to work for, guided by our values: Collaborative, Adventurous, Reliable, and Energetic. We promote wellbeing, diversity, and inclusion, with opportunities to participate in our Lived Experience Networks. We are committed to flexible working arrangements, offering competitive salaries, pay progression, and a comprehensive benefits package. Ready to help us deliver excellent NHS services and improve lives? Apply today and see where NHSBSA can take you. We are people connected to care. #J-18808-Ljbffr