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- Tasks: Be the friendly face for clients, answering questions and scheduling appointments.
- Company: Join Merchant City Medical Group, a top healthcare provider focused on cosmetic procedures.
- Benefits: Enjoy a competitive salary, private healthcare, and growth opportunities in a supportive team.
- Why this job: Make a real impact by helping clients on their healthcare journey in a fast-paced environment.
- Qualifications: Customer service experience is preferred; strong communication and organizational skills are a must.
- Other info: We're looking for passionate individuals ready to exceed client expectations!
The predicted salary is between 18600 - 43400 £ per year.
Title: Join Our Team as Client Coordinator at Merchant City Medical Group!
Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced environment and enjoy engaging with people? If so, Merchant City Medical Group has an exciting opportunity for you to join our team as a Client Coordinator!
About Us:
Merchant City Medical Group is a leading healthcare provider committed to delivering exceptional medical services to the public.
We offer a wide range of cosmetic procedures, mainly hair transplants. Our mission is to provide compassionate, high-quality care to our patients while fostering a supportive and collaborative work environment for our staff.
Position: Client Coordinator
Location: Glasgow, Scotland
Employment Type: Full-time
Salary package : £31,000 OTE
Responsibilities:
- Serve as the first point of contact for potential clients, answering inquiries and providing information about our services and procedures via phone, email, and WhatsApp.
- Schedule and coordinate consultations and appointments for clients with our medical professionals.
- Maintain accurate records of client interactions, appointments, and follow-ups using our CRM system.
- Provide personalised assistance and support to clients throughout their journey, addressing any concerns or questions they may have.
- Collaborate with our medical team and administrative staff to ensure seamless coordination of client appointments and services.
- Assist with administrative tasks such as filing, data entry, and managing correspondence as needed.
- Stay informed about our services, procedures, and pricing to effectively communicate with clients and address their needs.
Requirements:
- Previous experience in customer service, sales, or client relations role preferred.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanour.
- Strong interpersonal skills and ability to build rapport with clients from diverse backgrounds.
- Proficiency in using phone, email, and messaging platforms for client communication.
- Exceptional organisational skills and attention to detail.
- Ability to multitask, prioritise tasks, and work efficiently in a fast-paced environment.
- Commitment to providing outstanding service and exceeding client expectations.
Why Join Us:
- Competitive salary and bonus package
- Private Healthcare
- Opportunities for professional development and advancement
- Supportive team environment with a focus on collaboration and growth
- Make a meaningful impact by helping individuals on their healthcare journey
If you\’re passionate about providing exceptional service and making a positive difference in people\’s lives, we want to hear from you! Please submit your resume and cover letter outlining your qualifications and why you\’re the perfect fit for the Client Coordinator role at Merchant City Medical Group. We look forward to welcoming you to our team!
Client Coordinator employer: Merchant City Medical Group
Contact Detail:
Merchant City Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordinator
✨Tip Number 1
Familiarize yourself with Merchant City Medical Group's services, especially cosmetic procedures like hair transplants. This knowledge will help you engage confidently with potential clients and answer their inquiries effectively.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being friendly and professional is key. Consider role-playing scenarios with friends or family to enhance your interpersonal skills.
✨Tip Number 3
Get comfortable with CRM systems and other communication platforms. Being proficient in these tools will not only make your job easier but also show that you're tech-savvy and ready to hit the ground running.
✨Tip Number 4
Highlight any previous customer service experience during your interview. Share specific examples of how you've successfully handled client interactions, as this will demonstrate your ability to provide outstanding service.
We think you need these skills to ace Client Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Coordinator position. Understand the responsibilities and requirements, and think about how your skills and experiences align with them.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses why you are a great fit for the Client Coordinator role. Highlight your customer service experience and any relevant skills that match the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your CV and cover letter are well-written, clear, and free of errors. Use a friendly yet professional tone to reflect your interpersonal skills.
Highlight Relevant Experience: In your CV, emphasize any previous roles in customer service, sales, or client relations. Provide specific examples of how you have successfully engaged with clients and managed their needs.
How to prepare for a job interview at Merchant City Medical Group
✨Show Your Customer Service Skills
Since the role of Client Coordinator is all about customer service, be prepared to share specific examples from your past experiences where you successfully handled client inquiries or resolved issues. Highlight your ability to engage with clients and provide exceptional support.
✨Demonstrate Your Communication Abilities
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you adapt your communication style to suit different clients, whether through phone, email, or messaging platforms.
✨Familiarize Yourself with the Company
Research Merchant City Medical Group and understand their services, especially in cosmetic procedures like hair transplants. This knowledge will help you answer questions effectively and show your genuine interest in the company and its mission.
✨Highlight Your Organizational Skills
As a Client Coordinator, you'll need to manage multiple tasks efficiently. Prepare to discuss your organizational strategies and how you prioritize tasks in a fast-paced environment. Providing examples of how you've successfully managed schedules or client interactions will strengthen your case.
